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EService Intelligent Cloud O&M Platform User Guide

Platform User Guide

Issue 07
Date

HUAWEI TECHNOLOGIES CO., LTD.


Copyright © Huawei Technologies Co., Ltd. All rights reserved.
No part of this document may be reproduced or transmitted in any form or by any means without prior
written consent of Huawei Technologies Co., Ltd.

Trademarks and Permissions

and other Huawei trademarks are trademarks of Huawei Technologies Co., Ltd.
All other trademarks and trade names mentioned in this document are the property of their respective
holders.

Notice
The purchased products, services and features are stipulated by the contract made between Huawei and
the customer. All or part of the products, services and features described in this document may not be
within the purchase scope or the usage scope. Unless otherwise specified in the contract, Photo collage maker 2.2.2.6 keygen,serial,crack,generator statements,
information, and recommendations in this document are provided "AS IS" without warranties, guarantees
or representations of any kind, either express or implied.

The information in this document is subject to change without notice, Photo collage maker 2.2.2.6 keygen,serial,crack,generator. Every effort has been made in the
preparation of this document to ensure accuracy of the contents, but all statements, information, and
recommendations in this document do not constitute a warranty of any kind, express or implied.

Huawei Technologies Co., Ltd.


Address: Huawei Industrial Photo collage maker 2.2.2.6 keygen,serial,crack,generator Bantian, Longgang
Shenzhen
People's Republic of China

Website: applemacs.us

Issue 07 () Copyright © Huawei Technologies Co., Ltd. i


eService Intelligent Cloud O&M Platform User Guide About This Document

About This Document

Purpose
This document mainly introduces the overall architecture, functions and features,
and installation and configuration methods of eService. Having this document in
hand, you can quickly learn about eService and install and configure eService.

Intended Audience
This document is intended for:

● Technical support engineers


● Maintenance engineers

Symbol Conventions
The symbols that may be found in this document are defined as follows.

Symbol Description

Indicates a hazard with a high level of risk which,


if not avoided, Photo collage maker 2.2.2.6 keygen,serial,crack,generator, will result in death or serious
injury.

Indicates a hazard with a medium level of risk


which, Photo collage maker 2.2.2.6 keygen,serial,crack,generator, if not avoided, could result in death or
serious injury.

Indicates a hazard with a low level of risk which,


if not avoided, could result in minor or moderate
injury.

Indicates a potentially hazardous situation which,


if not avoided, could result in equipment damage,
data loss, performance deterioration, or
unanticipated results.
NOTICE is used to address practices not related to
personal injury.

Issue 07 () Copyright © Huawei Technologies Co., Ltd. ii


eService Intelligent Cloud O&M Platform User Guide About This Document

Symbol Description

Supplements the important information in the


main text.
NOTE is used to address information not related
to personal injury, equipment damage, and
environment deterioration.

Change History
Issue Date Description

01 This issue is the first official release.

02 This issue is the second official release.


Document description is optimized.

03 This issue is the third official release.


Document description is optimized.

04 This issue is the fourth official release.


Document description is optimized.

05 This issue is the fifth official release.


Document description is optimized.

06 This issue is the sixth official release.


Document description is optimized.

07 This issue is the seventh official release.


Document description is optimized.

Issue 07 () Copyright © Huawei Technologies Co., Ltd. iii


eService Intelligent Cloud O&M Platform User Guide Contents

Contents

About This Document ii


1 About eService 1
2 Accessing the eService Cloud System 3
Scenario 1: Using the eService Client 3
About the eService Client 3
Positioning 3
Typical Network 4
Internet Channel (Recommended) 4
Email Channel 10
Supported Types of Data to Be Uploaded 13
Accessing the eService Cloud System Using the eService Client
Configuration Procedure
Preparations for Installation and Configuration 15
Signing the Letter of Authorization with the Customer 15
Confirming the Transfer Channel 15
Preparing Hardware and Software 16
Preparing Information for Configuration 20
Installing the eService Client 24
Initializing the eService Client 26
Logging In to eService 26
Setting Contact Information 28
Setting a Channel 29
Setting a Security Policy 33
Adding Devices
Contacting TAC for Site Authentication 36
Scenario 2: Using the Call Home Service of the Storage Device
About the Call Home Service 37
Positioning 37
Typical Network 37
Supported Types of Data to Be Uploaded 38
Accessing the eService Cloud System Using the Call Home Service 40
Configuration Process 40

Issue 07 () Copyright © Huawei Technologies Co., Ltd, Photo collage maker 2.2.2.6 keygen,serial,crack,generator. iv


eService Intelligent Cloud O&M Platform User Guide Contents

Preparations 41
Signing the Authorization Letter with the Customer 43
Registering with eService 43
(Optional) Configuring the DNS Service 44
Enabling the Call Home Service
(Optional) Exporting a Data Package to Be Uploaded 50
Contacting TAC for Site Authentication
Scenario 3: Using eService of the Storage Device 52
About eService of the Storage Device 52
Positioning 52
Typical Network 53
Supported Types of Data to Be Uploaded 54
Accessing the eService Cloud System Using eService 55
Configuration Process 55
Preparations 56
Signing the Authorization Letter with the Customer 57
Registering with eService 58
(Optional) Configuring the DNS Service 58
Enabling eService 59
(Optional) Exporting a Data Package to Be Uploaded 65
(Optional) Contacting TAC for Site Authentication
Scenario 4: Other 67
eSight 67
FusionCare 67
FusionCube 68

3 Logging In to the eService Cloud System


Logging In to the eService Cloud System 69
With Registered Account 69
Without Registered Account 70
Binding Devices

4 Verification After Accessing eService 72


Verification After the Access Using the eService Client
Verifying the Alarm Reporting Function 72
Verification After the Access Using the Call Home Service 73
Verifying the Alarm Reporting Function 73

5 Features and Operations of the eService Cloud System


Alarm Monitoring 76
Feature Description 76
Operation Guide 77
Viewing Device Alarms
Viewing SRs 78

Issue 07 () Copyright © Huawei Technologies Co., Ltd. v


eService Intelligent Cloud O&M Platform User Guide Contents

Capacity Forecasting 79


Feature Description 79
Operation Guide 80
Capacity Monitoring
Capacity Planning 81
Disk Health Prediction 82
Feature Description 82
Operation Guide 82
Disk Health Check 83
Disk Health Prediction Accuracy Statistics 83
Historical Disk Failure Rate Statistics 84
Device Health Evaluation 85
Feature Description 85
Operation Guide 85
Viewing the Device Health Status 85
Performance Fluctuation Analysis
Feature Description 87
Operation Guide 88
Viewing the Performance Fluctuation Rule 88
Performance Anomaly Detection 89
Feature Description 89
Operation Guide 90
Checking the Performance Anomaly Detection Result 90
Performance Bottleneck Analysis 92
Feature Description 92
Operation Guide 92
Viewing Performance Bottleneck Analysis Results 92
Permission Management

6 Specifications
Specifications of the eService Client
Storage Devices Supported by the eService Client
Servers Supported by the eService Client
Network Devices Supported by the eService Client
Interconnected Systems Supported by the eService Client
Services and Processes Related to the eService Client
Storage Devices Supported by the eService Cloud System
Servers Supported by the eService Cloud System
SNMP Parameter Configuration
Setting SNMP Parameters (for Storage Devices)
Setting SNMP Parameters (for Servers)
Mailbox Parameters

7 FAQs

Issue 07 () Copyright © Huawei Technologies Co., Ltd. vi


eService Intelligent Cloud O&M Platform User Guide Contents

How Can I Do If the Alarm Reporting Function Failed to Be Enabled for a Device?
What Can I Do If the Alarm Reporting Status Is Abnormal When eService Is Running?
What Can I Do If I Forget the Administrator Login Password?
How Can Photo collage maker 2.2.2.6 keygen,serial,crack,generator Do If an OceanStor Device Cannot Use SNMPv3 to Enable the Alarm Reporting
Function?
What Can I Do If the E Server Cannot Use SNMPv2c to Enable the Alarm Reporting Function?

What Can I Do If eService of the Earlier Version Is Installed After the SVP Server of OceanStor
VR Storage Systems Is Upgraded?
What Can I Do If eService Does Not Respond When I Click the Shortcut on the Desktop After It Is
Installed?
What Can I Do If the System Prompts that Port Is Occupied When eService Is Being Started?

What Are Common Weak Passwords?
How Can I Change the Occupied Ports of the eService Client?
How Do I Check Whether the eService Background Service Is Enabled Normally?
What Can I Do If Devices Failed to Be Bound to the eService Cloud System?
How Do I Check Whether Network Firewall Ports Are Enabled?
How Can I Collect Debugging Logs of the eService Client?

8 Technical Support
Preparations Before Contacting Huawei Technical Support
Necessary Fault Information Collection
How to Use Guidance Documentation
How to Obtain Help from Huawei Support Website
How to Contact Huawei

Issue 07 () Copyright © Huawei Technologies Co., Ltd. vii


eService Intelligent Cloud O&M Platform User Guide 1 About eService

1 About eService

Background
Photo collage maker 2.2.2.6 keygen,serial,crack,generator a large number of Huawei IT products such as storage devices, servers, Photo collage maker 2.2.2.6 keygen,serial,crack,generator, and
cloud computing products are put into use, users have increasingly high
requirements on the troubleshooting efficiency. In traditional service support
mode, technical support personnel provide local services manually. Faults may not
be detected in a timely manner and information may not Photo collage maker 2.2.2.6 keygen,serial,crack,generator delivered correctly.

Values
The eService intelligent cloud O&M platform (eService for short) integrates the
cloud management, remote maintenance, automatic service request (SR) creation,
and proactive prediction and prevention functions to improve user O&M
capabilities and takes planned maintenance actions to prevent potential risks.
Being authorized by customers, eService monitors device alarms in 24/7 mode.
Whenever an alarm is detected, it automatically notifies Huawei technical support
center and creates service requests. Huawei service engineers will help customers
solve problems in a timely manner.
eService enables the client to work with the cloud system.
● eService client: It Photo collage maker 2.2.2.6 keygen,serial,crack,generator deployed on the customer side.
Photo collage maker 2.2.2.6 keygen,serial,crack,generator eService client collects customer device alarms and sends them to the
eService cloud system in a timely manner. In addition, it imports plug-ins or
interconnects with other systems to implement remote maintenance
functions, such as remote inspection and remote log collection.
● eService cloud system: It is deployed in Huawei technical support center.
The eService cloud system receives device alarms from the eService client in
24/7 mode, automatically notifies Huawei technical support personnel to
handle the alarms in a timely manner, and supports automatic inspection and
log collection for devices on the customer side.
Intelligent O&M provided by eService has the following advantages:
● eService provides a self-service O&M system for customers, aiming for precise
personal information services.
● Based on Huawei Cloud, the eService cloud system drives O&M activities
through big Photo collage maker 2.2.2.6 keygen,serial,crack,generator analytics and artificial intelligence (AI) technologies to

Issue 07 () Copyright © Huawei Technologies Co., Ltd, Photo collage maker 2.2.2.6 keygen,serial,crack,generator. 1


eService Intelligent Cloud O&M Platform User Guide 1 About eService

identify faults in advance, reduce O&M difficulties, and improve O&M


efficiency.
● Data is encrypted during the data transmission, ensuring secure data
transmission. eService can access the customer's system only after being
authorized by the customer.
● eService provides 24/7 secure, reliable, and proactive O&M services. SRs can
be automatically created.
● Customers can use any PC to access eService at any time and place to view
device information.

Accessing the eService Cloud System


The eService cloud management system is deployed on Huawei Cloud. It receives
device alarms from the front-end system at the customer site and automatically
notifies Huawei technical support engineers to handle alarms in time.
To access the eService cloud system, the customer must install the front-end
system. The methods for accessing the eService cloud system are as follows:
● Access the eService cloud system using the eService Client. For details, see
section Scenario 1: Using the eService Client.
● Access the eService cloud system using the Call Home service. For details, see
section Scenario 2: Using the Call Home Service of the Storage Device.
● Access the eService cloud system using the eService service. For details, see
section Scenario 3: Using eService of the Storage Device.
● Access the eService cloud Photo collage maker 2.2.2.6 keygen,serial,crack,generator using eSight or interconnected systems. For
details, see section Scenario 4: Other.

Issue 07 () Copyright © Huawei Technologies Co., Ltd. 2


eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

2 Accessing the eService Cloud System

This chapter describes how to install and configure the front-end software for
connecting the customer's system to the Microsoft Office 2013 Product Key crack serial keygen cloud system in different
scenarios.
Scenario 1: Using the eService Client
This section describes the scenario where a customer uses the eService client to
connect to the eService cloud system. After the eService client is deployed, the
customer can connect devices to the eService cloud system.
Scenario 2: Using the Call Home Service of the Storage Device
This section describes how to enable the Call Home function of storage devices to
access the eService cloud system (applicable to VRC30, VRC50, and
their earlier versions, and Dorado VRC00 and later versions).
Scenario 3: Using eService of the Storage Device
This section describes how to use eService to connect storage systems to the
eService cloud system (applicable to VRC50, VRC60, and their later
versions, and Dorado V6).
Scenario 4: Other

Scenario 1: Using the eService Client


This section describes the scenario where a customer uses the eService client to
connect to the eService cloud system. After the eService client is deployed, the
customer can connect devices to the eService cloud system.

About the eService Client


To deploy eService services, the customer must install the eService client that
provides alarm reporting and other remote service functions.

Positioning
The eService Photo collage maker 2.2.2.6 keygen,serial,crack,generator provides the alarm reporting function to upload device fault
information and logs to the eService cloud system, and provides intelligent fault
reporting and real-time health analysis services Photo collage maker 2.2.2.6 keygen,serial,crack,generator on AI technologies, reducing
device running risks and operating costs.

Issue 07 () Copyright © Huawei Technologies Co., Ltd. 3


eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

When a device becomes faulty, the eService client provides the alarm reporting
function and sends device fault information, logs, inspection reports to the
eService cloud system in a timely manner, reducing the troubleshooting time. Data
is encrypted during the data transmission, ensuring secure data transmission.
eService can access the customer's system only after being authorized by the
customer.

Typical Network

Internet Channel (Recommended)


The Internet channel supports services such as alarm monitoring, remote
inspection, remote log collection, Photo collage maker 2.2.2.6 keygen,serial,crack,generator, archiving, and automatic upload of historical
performance data.

Networking Description

Figure Networking diagram when the Internet channel is used

Issue 07 () Copyright © Huawei Technologies Co., Ltd. 4


eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

NOTE

● Figure lists the ports that need to be enabled on storage devices and the port
functions.
● If the eService cloud system is connected through the Internet, the firewall on the
customer network must be enabled to access port of Huawei technical support
center. You can run the cmd command to ping the corresponding domain name to
obtain the corresponding public network IP address.
For example, run the following command to ping the domain name of the enterprise
technical support center in the Photo collage maker 2.2.2.6 keygen,serial,crack,generator mainland.
ping applemacs.us

Table lists IP addresses of Huawei technical support centers and the ports to
be enabled on devices or interconnected systems and the port functions.

Issue 07 () Copyright © Huawei Technologies Co., Ltd. 5


eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

Table Networking description


Type Port Protocol Rule Description

Huawei TCP Outboun ● In the Chinese mainland:


technical d – Technical support center
support for enterprises:
center Photo collage maker 2.2.2.6 keygen,serial,crack,generator applemacs.us
– Technical support center
for carriers:
https://icloudservice-
applemacs.us
● Outside the Chinese
mainland:
– Technical support center
for enterprises:
https://itr-eservicero-
applemacs.us
– Technical support center
for carriers:
Romania:
https://itr-eservicero-
applemacs.us
Mexico:
https://itr-eservicemx-
applemacs.us
Russia:
https://
applemacs.us
.com

Storage 22/ TCP Outboun Port for accessing storage


device 8 d device O&M data
NOTE
In centralized storage earlier
than V3R3C20, port is
required. In centralized storage
V3R3C20 and later versions (such
as V3R6 series, V5 series, and
Dorado V3/V6 series), port
is not required.

UDP Outboun Port for accessing storage


d device alarm information

UDP Inbound Port used by the host to


receive alarm information
from the storage device

Server 22/ TCP Outboun Port for accessing server O&M


d data

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eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

Type Photo collage maker 2.2.2.6 keygen,serial,crack,generator Protocol Rule Description

UDP Outboun Port for accessing server O&M


d data

UDP Outboun Port for accessing server


d alarm information

UDP Inbound Port used by the host to


receive alarm information
from the server

Network 22 TCP Outboun Port for accessing network


device d device alarm information

FusionCare TCP Outboun Port for interconnecting the


d eService Client with
FusionCare

ManageOne TCP Outboun Port for interconnecting the


(// d eService Client with
) ManageOne

ManageOne TCP Outboun Port for interconnecting the


() d eService Client with
ManageOne

FusionDirecto TCP Outboun Port for interconnecting the


r d eService Client with
FusionDirector

vCenter TCP Outboun Port for interconnecting the


d eService Client with vCenter

FCV Photo collage maker 2.2.2.6 keygen,serial,crack,generator Outboun Port for Aiseesoft FoneLab 10.2.68 Crack Archives the


d eService Client with FCV

Issue 07 () Copyright © Huawei Technologies Co., Ltd. 7


eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

Common Scenario

Figure Common deployment solution

In this scenario, the eService Client host must be able to directly access Huawei
technical support center.

Accessing Huawei Technical Support Center Through a Proxy Server

Figure Process of using a proxy server to access Huawei technical support
center

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eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

Figure Deployment solution of using a proxy server to access Huawei


technical support center

In this scenario, the eService Client host cannot access the Internet. You need to
configure a proxy server on the Photo collage maker 2.2.2.6 keygen,serial,crack,generator Client and use the proxy server to access
Huawei technical support center.

Issue 07 () Copyright © Huawei Technologies Co., Ltd, Photo collage maker 2.2.2.6 keygen,serial,crack,generator. 9


eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

Figure Configuring a proxy server

● If a proxy server has been configured on the customer network, use the proxy
server when deploying the eService Client.
● If no proxy server is configured on the customer network, prepare a server
that can access the Internet and install a proxy tool on the server to configure
the server as a proxy server.

Email Channel


The eService Client supports alarm monitoring, log collection, and performance
collection through the email channel.

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eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

Figure Networking diagram when the email channel is used

NOTE

● Figure lists the ports that need to be enabled on storage devices and the port
functions.

Table lists IP addresses of Huawei technical support centers and the ports to
be enabled on devices or interconnected systems and the port functions.

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eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

Table Networking description


Type Port Protocol Rule Description

Huawei TCP Outboun ● In the Chinese mainland:


technical d – Technical support center
support center for enterprises: https://
ecloudservice-
applemacs.us
– Technical support center
for carriers: https://
icloudservice-
applemacs.us
● Outside the Chinese
mainland:
– Technical support center
for enterprises: https://
itr-eservicero-
applemacs.us
– Technical support center
for carriers:
Romania:
https://itr-eservicero-
applemacs.us
Mexico:
https://itr-eservicemx-
applemacs.us
Russia:
https://
applemacs.us
.com

Storage device 22/80 TCP Outboun Port for accessing storage


88 d device O&M data
NOTE
In centralized storage earlier
than V3R3C20, port is
required. In centralized storage
V3R3C20 and later versions (such
as V3R6 series, V5 series, and
Dorado V3/V6 series), port
is not required.

UDP Outboun Port for accessing storage


d device alarm information

UDP Inbound Port used by the host to


2 receive alarm information
from the storage device

Server 22/44 TCP Outboun Port for accessing server O&M


3 d data

Issue 07 () Copyright © Huawei Technologies Co., Ltd, Photo collage maker 2.2.2.6 keygen,serial,crack,generator. 12


eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

Type Port Protocol Rule Description

UDP Outboun Port for accessing server O&M


d data

UDP Outboun Port for accessing server


d alarm information

UDP Inbound Port used by the host to


2 receive alarm information
from the server

Network device 22 TCP Outboun Port for accessing network


d device alarm information

FusionCare TCP Outboun Port for interconnecting the


d eService Client with
FusionCare

ManageOne TCP Outboun Port for interconnecting the


(//) 5 d eService Client with
ManageOne

ManageOne TCP Outboun Port for interconnecting the


() d eService Client with
ManageOne

FusionDirector TCP Outboun Port for interconnecting the


d eService Client with
FusionDirector

vCenter TCP Outboun Port for interconnecting the


d eService Client with vCenter

FCV TCP Outboun Port for interconnecting the


3 Photo collage maker 2.2.2.6 keygen,serial,crack,generator eService Client with FCV

Supported Types of Data to Be Uploaded


Table describes types of data that can be uploaded by the eService client.

Table Types of data that can be uploaded by the eService client
Data Type Description Interval of Data Upload

Performance data TXT files in JSON Uploaded automatically to the


(of storage format eService cloud system every 5
devices) minutes.

Configuration TXT files Uploaded automatically to the


data (of storage eService cloud system once a day.
devices)

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eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

Data Type Description Interval of Data Upload

Alarms (of HTTPS messages Uploaded automatically to the


servers, storage, eService cloud system every 30
and cloud seconds.
computing
devices) Emails Uploaded automatically to the
eService cloud system every 5
minutes.

System logs (of TGZ files Uploaded after Huawei technical


storage devices) support personnel set collection tasks
on the eService cloud system, with
system log upload Photo collage maker 2.2.2.6 keygen,serial,crack,generator enabled on the
eService client.
Currently, all system logs or system
logs in the latest one hour, latest two
hours, latest 24 hours, or a specific
time period can be uploaded.

Disk information TXT files Uploaded automatically to the


(of storage eService cloud system once a day.
devices)

Accessing the eService Cloud System Using the eService


Client
This section describes the preparations and configuration for accessing the
eService cloud system using the eService client.

Configuration Procedure


Before deploying the eService client, browse this overall configuration procedure
to guide you through the eService client configuration. Configuration
Procedure shows the configuration procedure.

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eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

Figure Configuration flowchart

Preparations for Installation and Configuration


Before installing eService, you need to prepare planned data, required hardware
and software resources, as well as related security policies. Sufficient preparations
facilitate quick eService installation.

Signing the Letter of Authorization with the Customer


Before deploying eService, ensure that it complies with local laws and formal
authorization in written form has been obtained.

Log in to the Huawei support website and sign the Authorization Letter for
Deploying eService and Processing [Customer]'s Network Data.

● Enterprises: Authorization Letter for Deploying eService and Processing


[Customer]'s Network Data
● Carriers: Authorization Letter for Deploying eService and Processing
[Customer]'s Network Data
NOTE

After the authorization letter is signed, use the eService Client fabfilter pro l 2 license key free download Archives upload it to Huawei
technical support center. For details, see Step 3.c.

Confirming the Transfer Channel


Before installing and configuring the eService Client, you need to determine the
transfer channel based on customers' requirements, Photo collage maker 2.2.2.6 keygen,serial,crack,generator. This section introduces the
functions supported by different transfer channels and environment requirements.

Issue 07 () Photo collage maker 2.2.2.6 keygen,serial,crack,generator © Huawei Technologies Co., Ltd. 15


eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

Table Functions supported by different transfer channels and environment


requirements
Transfer Supported Function Environment Requirements
Channel

Email ● Alarm monitoring The server where the eService Client is


channel ● Automatic device located can access Huawei technical
archive uploading support center through the proxy
server.
● Automatic
NOTE
performance data
If the customer cannot access Huawei
uploading technical support center and only the
alarm monitoring function is required, Photo collage maker 2.2.2.6 keygen,serial,crack,generator, the
email channel is recommended.

Internet ● Alarm monitoring The server on which the eService


channel ● File uploading Client is installed can access Huawei
technical support center directly or
● Remote inspection using a proxy server.
● Remote log collection The network bandwidth must be
● Automatic device greater than or equal to 2 Mbit/s. It is
archive uploading recommended that the network
● Automatic bandwidth be greater than or equal to
performance data 10 Mbit/s.
uploading
● Upgrading devices by
installing hot patches
remotely

Preparing Hardware and Software


This section describes how to check and prepare hardware and software resources
before installing the eService Client.
● For details about how to install hardware of storage devices, see installation
guides of the corresponding devices.
● For details about hardware and software resources required for installing the
eService Photo collage maker 2.2.2.6 keygen,serial,crack,generator and the corresponding specifications requirements, see Table

Table Environment requirement for deploying the eService Client


Catego Enviro Type Recommended Remarks
ry nment Configuration
and
Requirements

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eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

eServic - eService - How to obtain:


e Client Client ● Enterprise network:
softwar software
e 1. Log in to Huawei
packag technical support
e center for Photo collage maker 2.2.2.6 keygen,serial,crack,generator (https://
applemacs.us
/enterprise/en/
applemacs.us).
2. Enter eService in the
search box.
3. Select a path from
the paths that are
Photo collage maker 2.2.2.6 keygen,serial,crack,generator displayed to go to the
corresponding
eService Client
document page.
4. Click Software
Download to
download the
software package of
the required version.
● Carrier network:
1. Log in to Huawei
technical support
center for carriers
(https://
applemacs.us
/
carrierindex/en/hwe
/applemacs.us).
2. Enter eService in the
search box.
3, Photo collage maker 2.2.2.6 keygen,serial,crack,generator. Select a path from
the paths that are
automatically
displayed to go to the
corresponding
eService Client
document page.
4. Click Software to
download the
software package of
the required version.

Host Windo CPU 4-core GHz or -


ws (Physical higher
server machine)

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eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

(Physic CPU 4 vCPUs -


al (VM)
machi
ne or Memory 4 GB or more -
VM)
Disk Free space: 20 GB Size of the partition where
or more the installation directory is
located

Supporte Windows 7 32 bit -


d Windows 7 64 bit
operating
system Windows 10 64 bit
Windows Server
64 bit
Windows Server
64 bit
Windows Server
64 bit
Windows Server
64 bit

HTTPS Comm Network The Windows Storage management IP


channe unicati server must be address, server BMC IP
l ons connected to both address, Photo collage maker 2.2.2.6 keygen,serial,crack,generator, and cloud
netwo the device and computing management
rk Huawei technical plane
support center.

Commun SNMP: UDPFrom the eService Client to


ications the device: UDP ; TCP
port HTTPS: TCP 22 and
SSH: TCP 22 From the device to the
eService Client: UDP
Rest:
From the eService Client to
Huawei data center: TCP

Note: In direct connection
mode, the HTTPS port
number is TCP,
and

Proxy Address of the If the proxy server requires


server proxy server authentication, provide the
(optional provided by the account and password.
) customer

Firewall Enable a firewall -


by referring to the
communications
port.

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eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

Email Email Email You can use the The customer's own email
channe server server email server to server is recommended.
l send emails to If an extranet email address
Huawei technical can be used, the HTTPS
support center. channel is recommended.
Huawei needs to
obtain the
following basic
information about
the email server
from the customer:
domain name (or
IP address) of the
SMTP server,
sending port, and
security protocol
type.

Email The customer Once an alarm is generated


account needs to provide on a device, the alarm
an email account information is
and password for automatically sent to
logging in to the Huawei technical support
email server. center using this account.

Commun SMTP: TCP 25 From the eService Client to


ications SNMP: UDPthe device: UDP ; TCP
port 22 and
SSH: TCP 22 From the device to the
eService Client: UDP
Rest:
From the eService Client to
the email server: TCP 25

Contac Contac Contact The customer Used by Hentai energy: Halloween Free Download Huawei


t t person needs to provide technical support center to
Photo collage maker 2.2.2.6 keygen,serial,crack,generator person informati the names, phone contact customers.
ation on numbers, and
email addresses of
the contact
persons. At least
one and a
maximum of five
contact persons
are supported.

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eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

NOTE

● The host can be a PC, server, SVP, or VM. If a firewall exists between the eService Client
server and the storage device, Photo collage maker 2.2.2.6 keygen,serial,crack,generator, ask the customer to enable the UDP port of the
eService Client server and port of the controller, which are used by the eService
Client to query and receive the alarms.
● In centralized storage earlier than V3R3C20, port is required. In centralized storage
V3R3C20 and later versions (such as V3R6 series, V5 series, and Dorado V3/V6 series),
port is not required.
● To enhance the Windows security, you are advised to perform system security hardening
operations before installing the eService Client. For details, see the eService Client
Security Configuration Guide.

Preparing Information for Configuration


Before installing and configuring eService, you need to collect and plan the login
password, server and storage device information, SNMP parameters, mailbox
parameters, and system connection information to ensure smooth installation and
configuration.

eService Login Password


Upon the first login, the administrator must set the password to log in to eService.

NOTICE

To guarantee system security, the password must be set when a user logs in to
eService for the first time. The rules of setting the password are as follows:
● The password must contain 8 to 32 characters including uppercase letters,
lowercase letters, and special characters. The password cannot be set to a weak
password, such as Huawei@ or Admin@
● A new password must be Photo collage maker 2.2.2.6 keygen,serial,crack,generator from any of the five recently used
passwords.
● The password validity period is six months. Change the password periodically.

Device Information
Before initializing eService, you need to obtain information about the
management IP addresses of storage devices, servers, and network devices from
the device administrator.

NOTE

If the device has multiple management IP addresses, you need to enter only one
management IP address when adding a device.

SNMP Parameters
SNMP parameters are used to enable the device alarm reporting function. To
enable the device alarm reporting function, configure SNMP parameters on the
eService client.
You need to create an SNMP account for the device first.

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eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

● For details about how to create an SNMP account for a storage device, see
Setting SNMP Parameters (for Storage Devices).
● For details about how to create an SNMP account for a server, see
Setting SNMP Parameters (for Servers).

NOTE

● SNMP parameters can be configured in SNMPv2c or SNMPv3 version. SNMPv3 is


recommended. If SNMPv2c is used, security risks exist.
● For OceanStor VR and later versions, SNMPv3 parameters are configured.
● To check whether a device supports SNMPv3, visit applemacs.us to obtain
the corresponding product documentation.
● For enterprises, visit applemacs.us
● For carriers, visit applemacs.us

Proxy Parameters
If Internet channel is used, HTTP or SOCKS proxy parameters need to be
configured. Table lists common proxy parameters and example values.

Table Common proxy parameters

Parameter Name Description Example


Value

Proxy server Indicates the IP address or domain name applemacs.us


address of the proxy server that provides access
from the external network.

Port Indicates the port of the proxy server.

Account Indicates the user name for logging in to proxyuser


the proxy server.

Password Indicates the password for logging in to password


the proxy server.

System Interconnection Parameters


● If you need to perform log collection and remote inspection for cloud
computing devices, interconnect FusionCare with eService. Table lists
parameters required for interconnecting FusionCare and example values.
Contact FusionCare administrators to obtain the actual parameter
information.

Table Parameters required for interconnecting FusionCare

Paramete Disk Drill Pro Crack 4.2.568 + Activation Code 2021 Latest Example


r Name Value

IP Address Indicates the IP address of FusionCare.

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eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

Paramete Description Example


r Name Value

Port Indicates the port of FusionCare.

Account Indicates the name of the account used for systemman


integrating FusionCare.

Password Indicates the password of the account used for Rest@Care1


integrating FusionCare. 23

(Optional) Indicates the authentication certificate of -


Certificate FusionCare.

● To configure the alarm reporting function for the FusionDirector server, Photo collage maker 2.2.2.6 keygen,serial,crack,generator, you
need to interconnect the FusionDirector system with eService. Currently, only
FusionDirector can be interconnected with eService. Table lists
parameters required for integrating FusionDirector and example values.
Contact FusionDirector administrators to obtain the actual parameter
information.

Table Parameters required for interconnecting FusionDirector

Paramete Description Example


r Name Value

IP Address Indicates the IP address of FusionDirector.

Port Indicates the port of FusionDirector.

Account Indicates the name of the account used for rootRedfish


interconnecting FusionDirector.

Password Indicates the password of the account used for Machine@1


interconnecting FusionDirector. 23

(Optional Indicates the authentication certificate of -


) FusionDirector.
Certificate

● To configure the alarm reporting function for Huawei ManageOne solution,


you need to interconnect ManageOne OperationCenter with eService.
Currently, only ManageOne OperationCenter or can be interconnected
with eService. Table lists parameters required for interconnecting
ManageOne and example values.

Table Parameters required for interconnecting ManageOne

Paramete Description Example


r Name Value

IP Address Indicates the IP address of ManageOne OC.

Port Indicates the port of ManageOne OC.

Issue 07 () Copyright © Huawei Technologies Co., Photo collage maker 2.2.2.6 keygen,serial,crack,generator, Ltd. 22


eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

Paramete Description Example


r Name Value

Account Indicates the name of the account used for thirdparty


interconnecting ManageOne OC.

(Optional) Indicates the password of the account used for Sy@1#3!5-


Password interconnecting ManageOne OC. OC6

Security Requirements
Before installing eService, check security configurations of network and device
permission according to this section.
For details about security requirements of eService, see Table

Table eService security requirements


Item Scenario Description

Network Connection The host and device can access each other Photo collage maker 2.2.2.6 keygen,serial,crack,generator between the the following operations are allowed:
host and ● eService registers a trap IP address on the
device device through SNMP.
● The device reports alarms to eService through
SNMP.

Using the ● The host can connect to the mail server. The
email mail server must have the permission to send
channel emails to Huawei technical support center.
● You are advised to use mail servers that
support Transport Layer Security (TLS)/Secure
Sockets Layer (SSL).

Using the The host can access Huawei technical support


Internet center directly or using a proxy.
channel eService performs preventative maintenance
inspection or log collection by accessing the
device management port through SSH.

Device Alarm Minimum permission requirements: SNMP read


permission reporting and write permission (used to monitor alarm
reporting of devices)

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eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

Item Scenario Description

File Access to Before installing and configuring eService, you


permission eService and need to add a new user to the administrators
operating group or log in to the Windows operating system
eService as the administrator to install, run, and maintain
eService. For details, see Installing the
eService Client.
NOTE
After eService is installed, customers need to set the
directory authority. Only newly created users are
allowed to access the program installation directory. For
details, see file permission configuration in eService
V2R2C00 Security Configuration Guide.

Installing the eService Client


The eService Client can be deployed in the equipment room on a physical
machine, VM, or service processor (SVP). This section describes the procedure for
installing the eService Client.

Prerequisites
Software and hardware resources and corresponding specifications requirements
described in Table have been met.

Preparations described in section Preparations for Installation and


Configuration have been completed.

NOTE

● If you want to use the eService Client to monitor OceanStoryou can install the
eService Client on the SVP.
● If you install the eService Client on the SVP of OceanStor VR, the eService
Client software built in the SVP server will be overwritten and then the storage alarms
cannot be forwarded to the specified email address. Therefore, before installing Photo collage maker 2.2.2.6 keygen,serial,crack,generator eService Client, you need to confirm it with the customer. Otherwise, install the eService
Client on another server.
● If you need to install the eService Client on the SVP server of OceanStor
VRC00SPC or earlier, check whether the C:\cloudservice_config directory and
the D:\Huawei\CloudService\applemacs.us file exist before installation. If they
exist, delete them before installing the eService Client.

Procedure
Step 1 Log in to the Windows system as an administrator or administrator group.

Step 2 (Optional) Before installing the eService Client, create a user to log in to Windows.
The operation may Stata 15 serial key Archives with your operating system, Photo collage maker 2.2.2.6 keygen,serial,crack,generator. The following uses Windows
7 as an example.
1. Choose Start > Control Panel > User Accounts > Manage user accounts >
Add or remove user Accounts > Add.

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eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

2. Enter a name for the account. Click Properties and then select
Administrator.
3. Click Manage user Fallen Doll Free Download. The newly created administrator user is
displayed.
4. Choose Start > Log Off > Switch User and use the newly created account to
log in to Windows.
NOTE

● For Windows Server SP2, if you install the eService Client as a super administrator,
the permission of the eService Client installation directory will change when a common
Photo collage maker 2.2.2.6 keygen,serial,crack,generator accesses the directory. This common user will have permission to read the
eService Client installation directory. Therefore, Photo collage maker 2.2.2.6 keygen,serial,crack,generator, you are advised to reconfigure the
directory permission.
● It is recommended that you minimize the permissions of the administrator group, that
is, accounts in the administrator group are necessary and trustworthy.

Step 3 Double-click the software package applemacs.us, and follow the installation wizard
to install the eService Client.

NOTE

● The installation directory cannot contain Chinese characters or consecutive spaces.


● If the eService Client is installed on the SVP, the system will automatically uninstall the
legacy eService Client software built in the SVP.
● On the SVP, the eService Client needs to be installed to the D drive (except D:\Huawei)
directory. If the eService Client is not installed on the SVP, Photo collage maker 2.2.2.6 keygen,serial,crack,generator, you can use the default path.

Step 4 Wait until the eService Client installation is complete, select whether you want to
start the eService Client immediately, and then click Finish.

End

Issue 07 () Copyright © Huawei Technologies Co., Photo collage maker 2.2.2.6 keygen,serial,crack,generator, Ltd. 25


eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

Follow-up Procedure
Set the access permission for the eService Client directory. The newly created user
can access only the installation directory. For details, see eService Security
Configuration Guide.

Initializing the eService Client


Upon the first login, you need to initialize the eService Client.

When you successfully log in to the eService Client, the Privacy Statement dialog
box is displayed. After reading the content of the dialog box carefully, select I
have read and agreed to the privacy statement and signed a written license
agreement, and Photo collage maker 2.2.2.6 keygen,serial,crack,generator OK.

The Initialize eService Wizard dialog box is displayed, as shown in Figure
Perform the eService Client initial configurations as prompted.

Figure eService Client initialization wizard

Logging In to eService


This section describes Photo collage maker 2.2.2.6 keygen,serial,crack,generator to log in to the eService Client and how to set the
administrator password upon the first login.

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eService Intelligent Photo collage maker 2.2.2.6 keygen,serial,crack,generator O&M Platform User Guide 2 Accessing the eService Cloud System

Prerequisites
The eService Client has been installed.

Procedure
Step 1 Start the eService Client.

You can start the eService Client using either of the following methods:

● After the eService Client is installed, start the eService Client immediately and
click Finish.

● On the desktop, double-click the eService icon to start the eService


Client.

Step 2 (Optional) Set the login password.


1. In the displayed dialog box upon the first login indicating First login, please
set the login password, Photo collage maker 2.2.2.6 keygen,serial,crack,generator, click OK.

The Set Password And Secure Mailbox dialog box is displayed.

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eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

2. Enter Password, Confirm Password, and Secure Mailbox and then click OK.
The login password is set successfully.

NOTE

● The password must contain 8 to 32 characters including case-sensitive letters and


special characters. Weak passwords such as Huawei@ and Admin@ are
Quicken (Pocket Quicken) 2 crack serial keygen ● The password validity period is six months. Please change the password within the
specified period.
● Keep this password safe.
● Set Photo collage maker 2.2.2.6 keygen,serial,crack,generator secure mailbox to receive the verification code for resetting the password.

Step 3 Enter the administrator password and click Log In.


NOTE

● The account is locked after incorrect passwords are entered for five consecutive times. It
will be unlocked 3 minutes later.

End

Follow-up Procedure
For system security, the eService Client will log out automatically if a user that has
logged in does not perform any operations for 10 minutes. A window that asks
you to log in again is displayed.
You can enter Administrator Password to log in to the eService Client again.

Setting Contact Information


You can set the contact information of customers and add, modify, or delete
customer contacts.

Procedure
● Set the Contact Information of site and customers.
a. Log in to the eService Client.

b, Photo collage maker 2.2.2.6 keygen,serial,crack,generator. Click .
By default, the page of contact settings is displayed.
c. In the Site Contact Information area, enter Site Name and Site
Address. Values of Traktor pro 3 full crack Archives and Time Zone are obtained
automatically by the eService Client.
d, Photo collage maker 2.2.2.6 keygen,serial,crack,generator. Click OK.
● Add a customer contact.
a. Log in to the eService Client.

b. Click .
By default, the Contact Information page is displayed.
c. In the Customer Contact area, click Add.
The Add Customer Contact dialog box is displayed.

Issue 07 () Copyright © Huawei Technologies Co., Ltd. 28


eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

d. Fill in First Name, Last Name, Telephone, and Email of Contact.


NOTE

● The contact information configured is used by Huawei technical support


center to contact you when the eService Client detects device faults.
● After logging in to the eService cloud system using a Support account, you
can bind the first contact's email address or mobile number configured on the
eService Client to the Support account Photo collage maker 2.2.2.6 keygen,serial,crack,generator view device alarms and running
status.
e. Click OK.
● Modify the information about a customer contact.
a. Log in to the eService Client.

b. Click .
By default, the Contact Information page is displayed.
c. In the contact list, select the contact whose information you want to
modify.
d. Click Modify.
The Modify Customer Contact dialog box is displayed.
e, Photo collage maker 2.2.2.6 keygen,serial,crack,generator. Modify First Name, Last Name, Telephone, Email of Contact.
f. Click OK.
● Delete a customer contact.
a. Log in to the eService Client.

b. Click .
By default, the contact settings page is displayed.
c. In the contact list, select the contact that you want to delete.
d. Click Delete.
A dialog box is displayed asking you to confirm the deletion of the
contact.
e. Click OK.

Setting a Channel


You can enable the system to send alarm information to Huawei technical support
center through email or Internet.

Procedure
Step 1 Go to the Channel tap page.
1. Log in to the eService Client.

2. Click to open the system settings page.


3. Click the Channel tab.

Step 2 Select Huawei technical support center.

Issue 07 () Copyright © Huawei Technologies Co., Ltd. 29


eService Intelligent Cloud O&M Platform User Guide Photo collage maker 2.2.2.6 keygen,serial,crack,generator Accessing the eService Cloud System

NOTE

● Huawei technical support centers differ for enterprises and carriers.


– The information of Enterprise Service can be uploaded to the address Romania
and information of Carrier Service can be uploaded to the Photo collage maker 2.2.2.6 keygen,serial,crack,generator Romania and
Mexico. Choose the address as required.
● The eService Client sends handshake messages to Huawei technical support center
periodically. If the service center can receive handshake messages, the eService Client is
running correctly and alarms generated on devices can be sent to the service center in a
timely manner.

Step 3 Set the channel information.

The Channel Mode parameter can be set to Internet(HTTPS) or Email(SMTP).


● Internet: The Internet channel supports alarm monitoring, inspection, log
collection, performance collection, Photo collage maker 2.2.2.6 keygen,serial,crack,generator, file upload, and hot patch upgrade.
a. (Optional) Select Use proxy. You need to select Agent Type, enter
Server, Port, Account, and Password.
NOTE

The port number ranges from 1 to


b. Click Apply for Registration.
The Apply for Registration dialog box is displayed.
NOTE

Your Huawei Support or Huawei Support-E website account used for registration
must be authorized by Huawei technical support center.
c. Enter your Huawei Support or Huawei SupportE account and password.
(Optional) Click Browse to upload the letter of authorization signed by
the customer.
NOTE

The supported file formats of the letter of authorization include zip, rar, 7z, jpeg,
jpg, png, doc, and docx.
d. Click OK.
NOTE

If the registration succeeds, the Registration Status is Registered. Otherwise,


the Failed dialog box is displayed.
After the registration is passed, Photo collage maker 2.2.2.6 keygen,serial,crack,generator, a test will be performed automatically
and the test status will be displayed.
e. On the Channel tab page, click OK.

● Email: The email channel supports alarm monitoring, log collection, and
performance collection.
NOTE

The communication between the email server and the host where the eService Client
resides must be normal, Photo collage maker 2.2.2.6 keygen,serial,crack,generator. You can run the ping command to test the network
connectivity between the email server Photo collage maker 2.2.2.6 keygen,serial,crack,generator host.

Issue 07 () Copyright © Huawei Technologies Co., Ltd. 30


eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

a. Set the parameters for sending notifications.


Table describes the related parameters.

Table Sender parameters


Parameter Description Value

Outgoing Server IP address of the [Example]


(SMTP) SMTP server. The applemacs.us
SMTP server complies
with the SMTP
protocol and is used
to send emails. The
alarm notification
emails can be sent to
the recipient email
box through the
SMTP server.

Photo collage maker 2.2.2.6 keygen,serial,crack,generator Port Port number of the [Example]


email server.

Secure Connection Whether to use the [Example]


Mode secure connection If you want to use the
mode to send emails. secure connection
The secure connection mode, select TLS,
mode can be TLS, TLS/TLS, or
TLS/TLS, and SSL. Otherwise, select
SSL. Disable.
NOTE
TLS is
recommended.
Otherwise, security
risks may exist.

Use proxy Indicates whether to -


use a proxy server to
connect the host
where eService reside
to the email server.
NOTE
The system only
supports Socks proxy
server to connect the
host where eService
resides to the email
server.

Server Information about a -


proxy server.

Port Port number used by -


a proxy server.

Issue 07 () Copyright © Huawei Technologies Co., Ltd, Photo collage maker 2.2.2.6 keygen,serial,crack,generator. 31


eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

Parameter Description Value

Mailbox certificate Whether to verify the -


requires local mailbox
authentication certificate when
sending emails. If this
option is not selected,
the certificate path
cannot be edited.

Mailbox Certificate Path of the mailbox [Example]


Path certificate that the \Users\Desktop
server will verify. \email_applemacs.us

Sender Email Sender email address. [Example]


zhangsan@applemacs.us
m

Account Indicates the SMTP [Example]


account of the sender. user01
When the sender
sends emails over the
SMTP server, the
sender is required by
the SMTP server to
enter the SMTP
account and password
for authentication.

Password SMTP password of the [Example]


sender. When the aJ1p23dySQ
sender sends emails
over the SMTP server,
the sender is required
by the SMTP server to
enter the SMTP
account and password
for authentication.

Max. Attachment Size Maximum size of Value range: 5 MB–20


each attachment that MB
can be sent by email. NOTE
The maximum size of
all attachments that
can be sent by email is
MB.

Test Email address used to [Example]


test whether the test@applemacs.us
emails can be
received normally.

b, Photo collage maker 2.2.2.6 keygen,serial,crack,generator. (Optional) Click Advanced. The Advanced dialog box is displayed.

Issue 07 () Copyright © Huawei Technologies Co., Ltd. 32


eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

i. Select Use proxy and enter the IP address and port number of the
server.
ii. Select Mailbox certificate requires authentication and click
Browse. In the dialog box that is displayed, select a file that you
need and click Open.
NOTE

You are advised to perform mailbox certificate authentication.


iii. In the Change Public Key area, click Browse.
iv. Select a public key file that you need and click Open.
Click Apply.

NOTE

○ Enter the login password again to import the new public key file. After
the file is imported, Photo collage maker 2.2.2.6 keygen,serial,crack,generator system sends an email to the administrator.
○ You can contact Huawei technical support engineers to obtain the latest
public key.
v. Click OK.
c. Click Test. The Test Mail Setting dialog box is displayed.
d. Set Email to the email address for receiving test results.
NOTE

Email can be the mail address of the sender and the receiver.
e. Click Test. A dialog box is displayed indicating the test result.
f. Click OK.
g, Photo collage maker 2.2.2.6 keygen,serial,crack,generator. On the Channel tab page, click OK.

End

Setting a Security Policy


This operation allows you to configure whether the channel supports automatic
uploading and upgrade, and routine O&M.

Procedure
Step 1 Log in to the eService Client.

Step 2 Click to open the System Settings page.


Step 3 Click the Security Policy tab.
Step 4 Allow automatic upload.
1. Select I have read and agree with the Security Precautions, and allow
information upload. The eService Client automatically sends device
information, Photo collage maker 2.2.2.6 keygen,serial,crack,generator, customer contact information, and handshake messages to
Huawei technical support center periodically.
2. Select Alarm Information. The system automatically sends alarms reports to
Huawei technical support center.

Issue 07 () Copyright © Huawei Technologies Co., Photo collage maker 2.2.2.6 keygen,serial,crack,generator, Ltd. 33


eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

3. Select Diagnosis Information, Photo collage maker 2.2.2.6 keygen,serial,crack,generator, the system automatically sends diagnosis


information to Huawei technical support center.
4. Select Performance Indicators, Photo collage maker 2.2.2.6 keygen,serial,crack,generator. The system automatically sends performance
indicator information to Huawei technical support center.

Step 5 (Optional) Allow routine O&M.

Select I have read and agree with the Security Precautions, and allow eService
to obtain the following routine device O&M task information from Photo collage maker 2.2.2.6 keygen,serial,crack,generator Huawei technical support center, execute tasks, and upload information or
files generated by the tasks.

● If you select Log Information, the system allows Huawei technical support
center to obtain device logs.
● If you select Inspection, the system allows Huawei technical support center to
inspect devices.
● If you Photo collage maker 2.2.2.6 keygen,serial,crack,generator Upgrade, the system allows Huawei technical support center to
remotely perform hot patch upgrade, disk upgrade, array upgrade, and array
upgrade evaluation for the device.
NOTE

The Allow Routine O&M option is displayed on the Security Policy tab page only when
the channel type is set to Internet.

Step 6 (Optional) Allow automatic upgrade.


● Select I have read and agree with the Security Precautions, and allow
automatic upgrade of eService.
After this option is selected, the eService Client (or components) of the latest
version will be automatically downloaded from Huawei technical support
website and installed.
NOTE

● The option of allowing automatic upgrade is displayed on the Security Policy Setting
tab page only when the channel type is set to Internet channel.
Photo collage maker 2.2.2.6 keygen,serial,crack,generator you do not select I have read and agree with the Security Precautions, Photo collage maker 2.2.2.6 keygen,serial,crack,generator, and allow
automatic upgrade of eService and then click Next, the message "You do not allow
automatic upgrade. The eService Client of the latest version cannot be obtained." will be
displayed.

End

Adding Devices


This operation allows you to add Photo collage maker 2.2.2.6 keygen,serial,crack,generator that you want to manage and maintain.

Prerequisites
The management IP addresses and the SNMP parameters of devices that you
want to add have been obtained from the system administrator. For details, see
SNMP Parameters and SNMP Parameter Configuration.

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eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

Procedure
Step 1 Go to the page for adding devices.
1. Log in to the eService Client.
2. Click the Devices tab.
3. Click Add.
The Storage Device, Server Device, and Network Device are displayed in the
drop-down list box. Click the device type to be added. The page for adding
the device is displayed.
Step 2 Add a device.
1. Enter the management IP address of the device in the Management IP
Address area.
2. Set the device account and password.
a. You can set Authentication Type to Password authentication or Public
key authentication.

▪ If you choose Password authentication, you need to enter


Username, Password and Port.

▪ If you choose Public key authentication, you need to enter


Username, Key, Key password and Port.
b. If you want to add a storage device and need to use the debug password
of the storage device, select The debug password is required and then
enter Debug Password. Then, interface commands can be delivered to
query device information for health status determination or settings.
3. Set whether to enable Auto Password Update.
When adding a storage device, REDFOX AnyDVD LOCENSE KEY Archives need to set whether to automatically
update the password.
NOTE

– With Auto Password Update enabled, the eService Client can access the device
even when the Photo collage maker 2.2.2.6 keygen,serial,crack,generator password expires.
– The new password is encrypted using bit Advanced Encryption Standard (AES)
algorithm.
– Accounts whose passwords are automatically updated can be used only by the
eService Client to manage the storage devices.
– The passwords of the super administrator, the user admin, the user omuser, Photo collage maker 2.2.2.6 keygen,serial,crack,generator, and
the read-only user of the storage device cannot be automatically updated.
4. Set the SNMP Parameter of the device.
To add storage and server devices, you need to set SNMP parameters. To add
network devices, you only need to set the IP address and device account and
password.
NOTE

– If SNMP parameters are incorrectly set, the device cannot be added. For details
about SNMP parameters, see SNMP Parameters and SNMP Parameter
Configuration.
– If two Photo collage maker 2.2.2.6 keygen,serial,crack,generator more storage devices of OceanStor V3R3C20SPC and earlier
versions need to be added, SNMPv2c must be selected.

Issue 07 () Copyright © Huawei Technologies Co., Photo collage maker 2.2.2.6 keygen,serial,crack,generator, Ltd. 35


eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

– Configuring SNMPv3 parameters

Figure SNMP parameters (applicable to SNMPv3)

NOTE

SHA indicates the SHA1 protocol and AES indicates the AES protocol.
– Configuring SNMPv2c parameters

Figure SNMP parameters (applicable to SNMPv2c)

5. Click OK.
The system displays a message indicating the result of adding devices and
asking you whether to enable alarm reporting.
6. Click OK.

End

NOTE

If a storage device is added, you do not need to configure the Call Home service
(VRC30, VRC50, and their earlier versions, Dorado VRC00 and later
versions) or eService service (VRC50, VRC60, and their later versions, Dorado
V6) on DeviceManager after the eService Client is connected to avoid repeated connection.

Contacting TAC for Site Authentication


When eService installation and configuration are complete, frontline service
engineers need to contact TAC to confirm that the site has been authenticated.

Issue 07 () Copyright Photo collage maker 2.2.2.6 keygen,serial,crack,generator Huawei Technologies Co., Ltd. 36


eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

Scenario 2: Using the Call Home Service of the


Storage Device
This section describes how to enable the Call Home function of storage devices to
access the eService cloud system (applicable to VRC30, VRC50, and
their earlier versions, and Dorado VRC00 and later versions).

About the Call Home Service


The Call Home service enables a storage system to upload its alarms and logs to
eService, Photo collage maker 2.2.2.6 keygen,serial,crack,generator. eService uses AI technologies to implement intelligent fault reporting,
real-time health analysis, intelligent fault prevention, and intelligent optimization,
minimizing device running risks and reducing operational costs.

Positioning
Traditionally, alarms and logs are manually collected from storage systems and
cannot be sent to Huawei technical support center in a timely manner. As a result,
faults cannot be discovered promptly. The Call Home service enables a storage
system to periodically report alarms and logs. This helps eService analyze storage
system's health status in real time, identify potential risks, automatically locate
faults, and provide troubleshooting solutions, facilitating fault discovery and
shortening troubleshooting time.
The Call Home service securely connects a storage system and eService remotely
deployed in Huawei technical support center.
● The storage system encrypts alarms and logs and sends them to eService
through encrypted channels over Internet. eService can receive alarm and log
information from storage systems on a 24/7 basis, Photo collage maker 2.2.2.6 keygen,serial,crack,generator, create orders within
minutes, and automatically notify Huawei technical support personnel of
exceptions in a timely manner.
● Uploading of system logs must be manually configured. After technical
support personnel configure system log collection tasks for a storage system
on eService, the storage system periodically sends requests to eService for
uploading system logs. If the Call Home service is enabled, Photo collage maker 2.2.2.6 keygen,serial,crack,generator, the storage system
can upload collected system logs.

Typical Network


The Call Home service uses the secure Hypertext Transfer Protocol over Secure
Sockets Layer (HTTPS). The Call Home service allows a storage system to
communicate with eService directly or through an internal HTTP proxy server.
Figure and Figure illustrate the two types of networking.

Issue 07 () Copyright © Huawei Technologies Co., Ltd. 37


eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

Figure Direct-connection networking

Figure Internal HTTP proxy server deployed

NOTE

● If an internal HTTP proxy server is deployed for network access, ensure that the server is
secure and reliable.
● If neither direct-connection networking nor internal HTTP proxy server is supported, the
eService Client can be deployed to upload storage alarms and logs to eService. For
details, see Scenario 1: Using the eService Client.

Supported Types of Data to Be Uploaded


After the Call Home service is enabled, alarms and logs of storage systems can be
uploaded to Huawei technical support center. Table describes the data.

Issue 07 () Copyright © Huawei Technologies Co., Ltd. 38


eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

Table Supported data types


Data Type Description Uploading Interval

Performance ● A .txt file in the JSON New performance logs are


log format uploaded to eService every 5
● Performance logs of disks, minutes.
controllers, LUNs, front-end
port, storage pools, and
disk domains

Operation log ● A .txt file in the JSON Operation logs are uploaded
format to eService every 24 hours.
● Operation logs about
device status and function
modules. Function modules
include controllers,
enclosures, power supplies,
BBUs, fans, disks, cascade
modules, interface
modules, ports, disk
domains, storage pools,
and LUNs.

Alarm ● A .txt file in the JSON ● File


information format ● New alarm information is
● HTTP POST request, with uploaded to eService Photo collage maker 2.2.2.6 keygen,serial,crack,generator the media type being 5 minutes.
application/json ● HTTP POST request
● Alarm information ● New alarm information is
including the alarm ID, uploaded to eService every
serial number, severity, minute.
parameters, time, and type

System log ● A .tgz file Huawei technical support


● System logs including engineers manually trigger
configuration information, the uploading of system logs
event information, Photo collage maker 2.2.2.6 keygen,serial,crack,generator, and from eService to Huawei
debug logs about Photo collage maker 2.2.2.6 keygen,serial,crack,generator technical support center. In
storage system the current version, all system
logs and system logs in the
latest one hour, latest two
hours, latest 24 hours, or a
specific time period can be
uploaded.

Issue 07 () Copyright © Huawei Technologies Co., Ltd. 39


eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

Data Type Description Uploading Interval

Diagnosis file ● A .tgz file ● If alarms are generated on


● Diagnosis file including a storage system, the
device fault information storage system uploads a
diagnostic file at the
maximum frequency of one
time per hour.
● If no alarm is generated on
a storage system, the
storage system uploads a
diagnostic file every 24
Photo collage maker 2.2.2.6 keygen,serial,crack,generator DHA ● A .tgz file New DHA operation logs are
operation log ● DHA operation logs record uploaded to eService every 5
daily operation information minutes.
about disks, including
health statistics, self-
monitoring, analysis, and
reporting technology
(SMART), I/O statistics, and
disk life information.

NOTE

● The performance logs uploaded a time must not exceed 5 MB.


● The DHA operation logs uploaded a time per controller must not exceed 2 MB.
● There is no limit on the size of alarms, operation logs, system logs, and diagnosis logs to
be uploaded.

Accessing the eService Cloud System Using the Call


Home Service
This section describes how to prepare and configure the Call Home service.

Configuration Process


This section describes the overall process for configuring the Call Home service.
Figure illustrates the overall process for configuring the Call Home service.

Issue 07 () Copyright © Huawei Technologies Co., Ltd. 40


eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

Figure Overall process for configuring the Call Home service

Preparations
This section describes preparations that you are advised to make before
configuring the Call Home service.

Issue 07 () Copyright © Huawei Technologies Co., Ltd. 41


eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

Table
Item Description

Obtaining contact details about Before deploying the Call Home


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EService Intelligent Cloud O&M Platform User Guide

Platform User Guide

Issue 07
Date

HUAWEI TECHNOLOGIES CO., LTD.


Copyright © Huawei Technologies Co., Ltd. All rights reserved.
No part of this document may be reproduced or transmitted in any form or by any means without prior
written consent of Huawei Technologies Co., Ltd.

Trademarks and Permissions

and other Huawei trademarks are trademarks of Huawei Technologies Co., Ltd.
All other trademarks and trade names mentioned in this document are the property of their respective
holders.

Notice
The purchased products, services and features are stipulated by the contract made between Huawei and
the customer. All or part of the products, services and features described in this document may not be
within the purchase scope or the usage scope. Unless otherwise specified in the contract, all statements,
information, and recommendations in this document are provided "AS IS" without warranties, guarantees
or representations of any kind, either express or implied.

The information in this document is subject to change without notice. Every effort has been made in the
preparation of this document to ensure accuracy of the contents, but all statements, information, and
recommendations in this document do not constitute a warranty of any kind, express or implied.

Huawei Technologies Co., Ltd.


Address: Huawei Industrial Base
Bantian, Longgang
Shenzhen
People's Republic of China

Website: applemacs.us

Issue 07 () Copyright © Huawei Technologies Co., Ltd. i


eService Intelligent Cloud O&M Platform User Guide About This Document

About This Document

Purpose
This document mainly introduces the overall architecture, functions and features,
and installation and configuration methods of eService. Having this document in
hand, you can quickly learn about eService and install and configure eService.

Intended Audience
This document is intended for:

● Technical support engineers


● Maintenance engineers

Symbol Conventions
The symbols that may be found in this document are defined as follows.

Symbol Description

Indicates a hazard with a high level of risk which,


if not avoided, will result in death or serious
injury.

Indicates a hazard with a medium level of risk


which, if not avoided, could result in death or
serious injury.

Indicates a hazard with a low level of risk which,


if not avoided, could result in minor or moderate
injury.

Indicates a potentially hazardous situation which,


if not avoided, could result in equipment damage,
data loss, performance deterioration, or
unanticipated results.
NOTICE is used to address practices not related to
personal injury.

Issue 07 () Copyright © Huawei Technologies Co., Ltd. ii


eService Intelligent Cloud O&M Platform User Guide About This Document

Symbol Description

Supplements the important information in the


main text.
NOTE is used to address information not related
to personal injury, equipment damage, and
environment deterioration.

Change History
Issue Date Description

01 This issue is the first official release.

02 This issue is the second official release.


Document description is optimized.

03 This issue is the third official release.


Document description is optimized.

04 This issue is the fourth official release.


Document description is optimized.

05 This issue is the fifth official release.


Document description is optimized.

06 This issue is the sixth official release.


Document description is optimized.

07 This issue is the seventh official release.


Document description is optimized.

Issue 07 () Copyright © Huawei Technologies Co., Ltd. iii


eService Intelligent Cloud O&M Platform User Guide Contents

Contents

About This Document ii


1 About eService 1
2 Accessing the eService Cloud System 3
Scenario 1: Using the eService Client 3
About the eService Client 3
Positioning 3
Typical Network 4
Internet Channel (Recommended) 4
Email Channel 10
Supported Types of Data to Be Uploaded 13
Accessing the eService Cloud System Using the eService Client
Configuration Procedure
Preparations for Installation and Configuration 15
Signing the Letter of Authorization with the Customer 15
Confirming the Transfer Channel 15
Preparing Hardware and Software 16
Preparing Information for Configuration 20
Installing the eService Client 24
Initializing the eService Client 26
Logging In to eService 26
Setting Contact Information 28
Setting a Channel 29
Setting a Security Policy 33
Adding Devices
Contacting TAC for Site Authentication 36
Scenario 2: Using the Call Home Service of the Storage Device
About the Call Home Service 37
Positioning 37
Typical Network 37
Supported Types of Data to Be Uploaded 38
Accessing the eService Cloud System Using the Call Home Service 40
Configuration Process 40

Issue 07 () Copyright © Huawei Technologies Co., Ltd. iv


eService Intelligent Cloud O&M Platform User Guide Contents

Preparations 41
Signing the Authorization Letter with the Customer 43
Registering with eService 43
(Optional) Configuring the DNS Service 44
Enabling the Call Home Service
(Optional) Exporting a Data Package to Be Uploaded 50
Contacting TAC for Site Authentication
Scenario 3: Using eService of the Storage Device 52
About eService of the Storage Device 52
Positioning 52
Typical Network 53
Supported Types of Data to Be Uploaded 54
Accessing the eService Cloud System Using eService 55
Configuration Process 55
Preparations 56
Signing the Authorization Letter with the Customer 57
Registering with eService 58
(Optional) Configuring the DNS Service 58
Enabling eService 59
(Optional) Exporting a Data Package to Be Uploaded 65
(Optional) Contacting TAC for Site Authentication
Scenario 4: Other 67
eSight 67
FusionCare 67
FusionCube 68

3 Logging In to the eService Cloud System


Logging In to the eService Cloud System 69
With Registered Account 69
Without Registered Account 70
Binding Devices

4 Verification After Accessing eService 72


Verification After the Access Using the eService Client
Verifying the Alarm Reporting Function 72
Verification After the Access Using the Call Home Service 73
Verifying the Alarm Reporting Function 73

5 Features and Operations of the eService Cloud System


Alarm Monitoring 76
Feature Description 76
Operation Guide 77
Viewing Device Alarms
Viewing SRs 78

Issue 07 () Copyright © Huawei Technologies Co., Ltd. v


eService Intelligent Cloud O&M Platform User Guide Contents

Capacity Forecasting 79


Feature Description 79
Operation Guide 80
Capacity Monitoring
Capacity Planning 81
Disk Health Prediction 82
Feature Description 82
Operation Guide 82
Disk Health Check 83
Disk Health Prediction Accuracy Statistics 83
Historical Disk Failure Rate Statistics 84
Device Health Evaluation 85
Feature Description 85
Operation Guide 85
Viewing the Device Health Status 85
Performance Fluctuation Analysis
Feature Description 87
Operation Guide 88
Viewing the Performance Fluctuation Rule 88
Performance Anomaly Detection 89
Feature Description 89
Operation Guide 90
Checking the Performance Anomaly Detection Result 90
Performance Bottleneck Analysis 92
Feature Description 92
Operation Guide 92
Viewing Performance Bottleneck Analysis Results 92
Permission Management

6 Specifications
Specifications of the eService Client
Storage Devices Supported by the eService Client
Servers Supported by the eService Client
Network Devices Supported by the eService Client
Interconnected Systems Supported by the eService Client
Services and Processes Related to the eService Client
Storage Devices Supported by the eService Cloud System
Servers Supported by the eService Cloud System
SNMP Parameter Configuration
Setting SNMP Parameters (for Storage Devices)
Setting SNMP Parameters (for Servers)
Mailbox Parameters

7 FAQs

Issue 07 () Copyright © Huawei Technologies Co., Ltd. vi


eService Intelligent Cloud O&M Platform User Guide Contents

How Can I Do If the Alarm Reporting Function Failed to Be Enabled for a Device?
What Can I Do If the Alarm Reporting Status Is Abnormal When eService Is Running?
What Can I Do If I Forget the Administrator Login Password?
How Can I Do If an OceanStor Device Cannot Use SNMPv3 to Enable the Alarm Reporting
Function?
What Can I Do If the E Server Cannot Use SNMPv2c to Enable the Alarm Reporting Function?

What Can I Do If eService of the Earlier Version Is Installed After the SVP Server of OceanStor
VR Storage Systems Is Upgraded?
What Can I Do If eService Does Not Respond When I Click the Shortcut on the Desktop After It Is
Installed?
What Can I Do If the System Prompts that Port Is Occupied When eService Is Being Started?

What Are Common Weak Passwords?
How Can I Change the Occupied Ports of the eService Client?
How Do I Check Whether the eService Background Service Is Enabled Normally?
What Can I Do If Devices Failed to Be Bound to the eService Cloud System?
How Do I Check Whether Network Firewall Ports Are Enabled?
How Can I Collect Debugging Logs of the eService Client?

8 Technical Support
Preparations Before Contacting Huawei Technical Support
Necessary Fault Information Collection
How to Use Guidance Documentation
How to Obtain Help from Huawei Support Website
How to Contact Huawei

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eService Intelligent Cloud O&M Platform User Guide 1 About eService

1 About eService

Background
As a large number of Huawei IT products such as storage devices, servers, and
cloud computing products are put into use, users have increasingly high
requirements on the troubleshooting efficiency. In traditional service support
mode, technical support personnel provide local services manually. Faults may not
be detected in a timely manner and information may not be delivered correctly.

Values
The eService intelligent cloud O&M platform (eService for short) integrates the
cloud management, remote maintenance, automatic service request (SR) creation,
and proactive prediction and prevention functions to improve user O&M
capabilities and takes planned maintenance actions to prevent potential risks.
Being authorized by customers, eService monitors device alarms in 24/7 mode.
Whenever an alarm is detected, it automatically notifies Huawei technical support
center and creates service requests. Huawei service engineers will help customers
solve problems in a timely manner.
eService enables the client to work with the cloud system.
● eService client: It is deployed on the customer side.
The eService client collects customer device alarms and sends them to the
eService cloud system in a timely manner. In addition, it imports plug-ins or
interconnects with other systems to implement remote maintenance
functions, such as remote inspection and remote log collection.
● eService cloud system: It is deployed in Huawei technical support center.
The eService cloud system receives device alarms from the eService client in
24/7 mode, automatically notifies Huawei technical support personnel to
handle the alarms in a timely manner, and supports automatic inspection and
log collection for devices on the customer side.
Intelligent O&M provided by eService has the following advantages:
● eService provides a self-service O&M system for customers, aiming for precise
personal information services.
● Based on Huawei Cloud, the eService cloud system drives O&M activities
through big data analytics and artificial intelligence (AI) technologies to

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eService Intelligent Cloud O&M Platform User Guide 1 About eService

identify faults in advance, reduce O&M difficulties, and improve O&M


efficiency.
● Data is encrypted during the data transmission, ensuring secure data
transmission. eService can access the customer's system only after being
authorized by the customer.
● eService provides 24/7 secure, reliable, and proactive O&M services. SRs can
be automatically created.
● Customers can use any PC to access eService at any time and place to view
device information.

Accessing the eService Cloud System


The eService cloud management system is deployed on Huawei Cloud. It receives
device alarms from the front-end system at the customer site and automatically
notifies Huawei technical support engineers to handle alarms in time.
To access the eService cloud system, the customer must install the front-end
system. The methods for accessing the eService cloud system are as follows:
● Access the eService cloud system using the eService Client. For details, see
section Scenario 1: Using the eService Client.
● Access the eService cloud system using the Call Home service. For details, see
section Scenario 2: Using the Call Home Service of the Storage Device.
● Access the eService cloud system using the eService service. For details, see
section Scenario 3: Using eService of the Storage Device.
● Access the eService cloud system using eSight or interconnected systems. For
details, see section Scenario 4: Other.

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eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

2 Accessing the eService Cloud System

This chapter describes how to install and configure the front-end software for
connecting the customer's system to the eService cloud system in different
scenarios.
Scenario 1: Using the eService Client
This section describes the scenario where a customer uses the eService client to
connect to the eService cloud system. After the eService client is deployed, the
customer can connect devices to the eService cloud system.
Scenario 2: Using the Call Home Service of the Storage Device
This section describes how to enable the Call Home function of storage devices to
access the eService cloud system (applicable to VRC30, VRC50, and
their earlier versions, and Dorado VRC00 and later versions).
Scenario 3: Using eService of the Storage Device
This section describes how to use eService to connect storage systems to the
eService cloud system (applicable to VRC50, VRC60, and their later
versions, and Dorado V6).
Scenario 4: Other

Scenario 1: Using the eService Client


This section describes the scenario where a customer uses the eService client to
connect to the eService cloud system. After the eService client is deployed, the
customer can connect devices to the eService cloud system.

About the eService Client


To deploy eService services, the customer must install the eService client that
provides alarm reporting and other remote service functions.

Positioning
The eService client provides the alarm reporting function to upload device fault
information and logs to the eService cloud system, and provides intelligent fault
reporting and real-time health analysis services based on AI technologies, reducing
device running risks and operating costs.

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eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

When a device becomes faulty, the eService client provides the alarm reporting
function and sends device fault information, logs, inspection reports to the
eService cloud system in a timely manner, reducing the troubleshooting time. Data
is encrypted during the data transmission, ensuring secure data transmission.
eService can access the customer's system only after being authorized by the
customer.

Typical Network

Internet Channel (Recommended)


The Internet channel supports services such as alarm monitoring, remote
inspection, remote log collection, archiving, and automatic upload of historical
performance data.

Networking Description

Figure Networking diagram when the Internet channel is used

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eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

NOTE

● Figure lists the ports that need to be enabled on storage devices and the port
functions.
● If the eService cloud system is connected through the Internet, the firewall on the
customer network must be enabled to access port of Huawei technical support
center. You can run the cmd command to ping the corresponding domain name to
obtain the corresponding public network IP address.
For example, run the following command to ping the domain name of the enterprise
technical support center in the Chinese mainland.
ping applemacs.us

Table lists IP addresses of Huawei technical support centers and the ports to
be enabled on devices or interconnected systems and the port functions.

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eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

Table Networking description


Type Port Protocol Rule Description

Huawei TCP Outboun ● In the Chinese mainland:


technical d – Technical support center
support for enterprises:
center https://ecloudservice-
applemacs.us
– Technical support center
for carriers:
https://icloudservice-
applemacs.us
● Outside the Chinese
mainland:
– Technical support center
for enterprises:
https://itr-eservicero-
applemacs.us
– Technical support center
for carriers:
Romania:
https://itr-eservicero-
applemacs.us
Mexico:
https://itr-eservicemx-
applemacs.us
Russia:
https://
applemacs.us
.com

Storage 22/ TCP Outboun Port for accessing storage


device 8 d device O&M data
NOTE
In centralized storage earlier
than V3R3C20, port is
required. In centralized storage
V3R3C20 and later versions (such
as V3R6 series, V5 series, and
Dorado V3/V6 series), port
is not required.

UDP Outboun Port for accessing storage


d device alarm information

UDP Inbound Port used by the host to


receive alarm information
from the storage device

Server 22/ TCP Outboun Port for accessing server O&M


d data

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eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

Type Port Protocol Rule Description

UDP Outboun Port for accessing server O&M


d data

UDP Outboun Port for accessing server


d alarm information

UDP Inbound Port used by the host to


receive alarm information
from the server

Network 22 TCP Outboun Port for accessing network


device d device alarm information

FusionCare TCP Outboun Port for interconnecting the


d eService Client with
FusionCare

ManageOne TCP Outboun Port for interconnecting the


(// d eService Client with
) ManageOne

ManageOne TCP Outboun Port for interconnecting the


() d eService Client with
ManageOne

FusionDirecto TCP Outboun Port for interconnecting the


r d eService Client with
FusionDirector

vCenter TCP Outboun Port for interconnecting the


d eService Client with vCenter

FCV TCP Outboun Port for interconnecting the


d eService Client with FCV

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eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

Common Scenario

Figure Common deployment solution

In this scenario, the eService Client host must be able to directly access Huawei
technical support center.

Accessing Huawei Technical Support Center Through a Proxy Server

Figure Process of using a proxy server to access Huawei technical support
center

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eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

Figure Deployment solution of using a proxy server to access Huawei


technical support center

In this scenario, the eService Client host cannot access the Internet. You need to
configure a proxy server on the eService Client and use the proxy server to access
Huawei technical support center.

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eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

Figure Configuring a proxy server

● If a proxy server has been configured on the customer network, use the proxy
server when deploying the eService Client.
● If no proxy server is configured on the customer network, prepare a server
that can access the Internet and install a proxy tool on the server to configure
the server as a proxy server.

Email Channel


The eService Client supports alarm monitoring, log collection, and performance
collection through the email channel.

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eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

Figure Networking diagram when the email channel is used

NOTE

● Figure lists the ports that need to be enabled on storage devices and the port
functions.

Table lists IP addresses of Huawei technical support centers and the ports to
be enabled on devices or interconnected systems and the port functions.

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eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

Table Networking description


Type Port Protocol Rule Description

Huawei TCP Outboun ● In the Chinese mainland:


technical d – Technical support center
support center for enterprises: https://
ecloudservice-
applemacs.us
– Technical support center
for carriers: https://
icloudservice-
applemacs.us
● Outside the Chinese
mainland:
– Technical support center
for enterprises: https://
itr-eservicero-
applemacs.us
– Technical support center
for carriers:
Romania:
https://itr-eservicero-
applemacs.us
Mexico:
https://itr-eservicemx-
applemacs.us
Russia:
https://
applemacs.us
.com

Storage device 22/80 TCP Outboun Port for accessing storage


88 d device O&M data
NOTE
In centralized storage earlier
than V3R3C20, port is
required. In centralized storage
V3R3C20 and later versions (such
as V3R6 series, V5 series, and
Dorado V3/V6 series), port
is not required.

UDP Outboun Port for accessing storage


d device alarm information

UDP Inbound Port used by the host to


2 receive alarm information
from the storage device

Server 22/44 TCP Outboun Port for accessing server O&M


3 d data

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eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

Type Port Protocol Rule Description

UDP Outboun Port for accessing server O&M


d data

UDP Outboun Port for accessing server


d alarm information

UDP Inbound Port used by the host to


2 receive alarm information
from the server

Network device 22 TCP Outboun Port for accessing network


d device alarm information

FusionCare TCP Outboun Port for interconnecting the


d eService Client with
FusionCare

ManageOne TCP Outboun Port for interconnecting the


(//) 5 d eService Client with
ManageOne

ManageOne TCP Outboun Port for interconnecting the


() d eService Client with
ManageOne

FusionDirector TCP Outboun Port for interconnecting the


d eService Client with
FusionDirector

vCenter TCP Outboun Port for interconnecting the


d eService Client with vCenter

FCV TCP Outboun Port for interconnecting the


3 d eService Client with FCV

Supported Types of Data to Be Uploaded


Table describes types of data that can be uploaded by the eService client.

Table Types of data that can be uploaded by the eService client
Data Type Description Interval of Data Upload

Performance data TXT files in JSON Uploaded automatically to the


(of storage format eService cloud system every 5
devices) minutes.

Configuration TXT files Uploaded automatically to the


data (of storage eService cloud system once a day.
devices)

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eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

Data Type Description Interval of Data Upload

Alarms (of HTTPS messages Uploaded automatically to the


servers, storage, eService cloud system every 30
and cloud seconds.
computing
devices) Emails Uploaded automatically to the
eService cloud system every 5
minutes.

System logs (of TGZ files Uploaded after Huawei technical


storage devices) support personnel set collection tasks
on the eService cloud system, with
system log upload is enabled on the
eService client.
Currently, all system logs or system
logs in the latest one hour, latest two
hours, latest 24 hours, or a specific
time period can be uploaded.

Disk information TXT files Uploaded automatically to the


(of storage eService cloud system once a day.
devices)

Accessing the eService Cloud System Using the eService


Client
This section describes the preparations and configuration for accessing the
eService cloud system using the eService client.

Configuration Procedure


Before deploying the eService client, browse this overall configuration procedure
to guide you through the eService client configuration. Configuration
Procedure shows the configuration procedure.

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eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

Figure Configuration flowchart

Preparations for Installation and Configuration


Before installing eService, you need to prepare planned data, required hardware
and software resources, as well as related security policies. Sufficient preparations
facilitate quick eService installation.

Signing the Letter of Authorization with the Customer


Before deploying eService, ensure that it complies with local laws and formal
authorization in written form has been obtained.

Log in to the Huawei support website and sign the Authorization Letter for
Deploying eService and Processing [Customer]'s Network Data.

● Enterprises: Authorization Letter for Deploying eService and Processing


[Customer]'s Network Data
● Carriers: Authorization Letter for Deploying eService and Processing
[Customer]'s Network Data
NOTE

After the authorization letter is signed, use the eService Client to upload it to Huawei
technical support center. For details, see Step 3.c.

Confirming the Transfer Channel


Before installing and configuring the eService Client, you need to determine the
transfer channel based on customers' requirements. This section introduces the
functions supported by different transfer channels and environment requirements.

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eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

Table Functions supported by different transfer channels and environment


requirements
Transfer Supported Function Environment Requirements
Channel

Email ● Alarm monitoring The server where the eService Client is


channel ● Automatic device located can access Huawei technical
archive uploading support center through the proxy
server.
● Automatic
NOTE
performance data
If the customer cannot access Huawei
uploading technical support center and only the
alarm monitoring function is required, the
email channel is recommended.

Internet ● Alarm monitoring The server on which the eService


channel ● File uploading Client is installed can access Huawei
technical support center directly or
● Remote inspection using a proxy server.
● Remote log collection The network bandwidth must be
● Automatic device greater than or equal to 2 Mbit/s. It is
archive uploading recommended that the network
● Automatic bandwidth be greater than or equal to
performance data 10 Mbit/s.
uploading
● Upgrading devices by
installing hot patches
remotely

Preparing Hardware and Software


This section describes how to check and prepare hardware and software resources
before installing the eService Client.
● For details about how to install hardware of storage devices, see installation
guides of the corresponding devices.
● For details about hardware and software resources required for installing the
eService Client and the corresponding specifications requirements, see Table

Table Environment requirement for deploying the eService Client


Catego Enviro Type Recommended Remarks
ry nment Configuration
and
Requirements

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eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

eServic - eService - How to obtain:


e Client Client ● Enterprise network:
softwar software
e 1. Log in to Huawei
packag technical support
e center for enterprises
(https://
applemacs.us
/enterprise/en/
applemacs.us).
2. Enter eService in the
search box.
3. Select a path from
the paths that are
automatically
displayed to go to the
corresponding
eService Client
document page.
4. Click Software
Download to
download the
software package of
the required version.
● Carrier network:
1. Log in to Huawei
technical support
center for carriers
(https://
applemacs.us
/
carrierindex/en/hwe
/applemacs.us).
2. Enter eService in the
search box.
3. Select a path from
the paths that are
automatically
displayed to go to the
corresponding
eService Client
document page.
4. Click Software to
download the
software package of
the required version.

Host Windo CPU 4-core GHz or -


ws (Physical higher
server machine)

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eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

(Physic CPU 4 vCPUs -


al (VM)
machi
ne or Memory 4 GB or more -
VM)
Disk Free space: 20 GB Size of the partition where
or more the installation directory is
located

Supporte Windows 7 32 bit -


d Windows 7 64 bit
operating
system Windows 10 64 bit
Windows Server
64 bit
Windows Server
64 bit
Windows Server
64 bit
Windows Server
64 bit

HTTPS Comm Network The Windows Storage management IP


channe unicati server must be address, server BMC IP
l ons connected to both address, and cloud
netwo the device and computing management
rk Huawei technical plane
support center.

Commun SNMP: UDP , From the eService Client to


ications the device: UDP ; TCP
port HTTPS: TCP 22 and
SSH: TCP 22 From the device to the
eService Client: UDP
Rest:
From the eService Client to
Huawei data center: TCP

Note: In direct connection
mode, the HTTPS port
number is TCP , ,
and

Proxy Address of the If the proxy server requires


server proxy server authentication, provide the
(optional provided by the account and password.
) customer

Firewall Enable a firewall -


by referring to the
communications
port.

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eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

Email Email Email You can use the The customer's own email
channe server server email server to server is recommended.
l send emails to If an extranet email address
Huawei technical can be used, the HTTPS
support center. channel is recommended.
Huawei needs to
obtain the
following basic
information about
the email server
from the customer:
domain name (or
IP address) of the
SMTP server,
sending port, and
security protocol
type.

Email The customer Once an alarm is generated


account needs to provide on a device, the alarm
an email account information is
and password for automatically sent to
logging in to the Huawei technical support
email server. center using this account.

Commun SMTP: TCP 25 From the eService Client to


ications SNMP: UDP , the device: UDP ; TCP
port 22 and
SSH: TCP 22 From the device to the
eService Client: UDP
Rest:
From the eService Client to
the email server: TCP 25

Contac Contac Contact The customer Used by the Huawei


t t person needs to provide technical support center to
inform person informati the names, phone contact customers.
ation on numbers, and
email addresses of
the contact
persons. At least
one and a
maximum of five
contact persons
are supported.

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eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

NOTE

● The host can be a PC, server, SVP, or VM. If a firewall exists between the eService Client
server and the storage device, ask the customer to enable the UDP port of the
eService Client server and port of the controller, which are used by the eService
Client to query and receive the alarms.
● In centralized storage earlier than V3R3C20, port is required. In centralized storage
V3R3C20 and later versions (such as V3R6 series, V5 series, and Dorado V3/V6 series),
port is not required.
● To enhance the Windows security, you are advised to perform system security hardening
operations before installing the eService Client. For details, see the eService Client
Security Configuration Guide.

Preparing Information for Configuration


Before installing and configuring eService, you need to collect and plan the login
password, server and storage device information, SNMP parameters, mailbox
parameters, and system connection information to ensure smooth installation and
configuration.

eService Login Password


Upon the first login, the administrator must set the password to log in to eService.

NOTICE

To guarantee system security, the password must be set when a user logs in to
eService for the first time. The rules of setting the password are as follows:
● The password must contain 8 to 32 characters including uppercase letters,
lowercase letters, and special characters. The password cannot be set to a weak
password, such as Huawei@ or Admin@
● A new password must be different from any of the five recently used
passwords.
● The password validity period is six months. Change the password periodically.

Device Information
Before initializing eService, you need to obtain information about the
management IP addresses of storage devices, servers, and network devices from
the device administrator.

NOTE

If the device has multiple management IP addresses, you need to enter only one
management IP address when adding a device.

SNMP Parameters
SNMP parameters are used to enable the device alarm reporting function. To
enable the device alarm reporting function, configure SNMP parameters on the
eService client.
You need to create an SNMP account for the device first.

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eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

● For details about how to create an SNMP account for a storage device, see
Setting SNMP Parameters (for Storage Devices).
● For details about how to create an SNMP account for a server, see
Setting SNMP Parameters (for Servers).

NOTE

● SNMP parameters can be configured in SNMPv2c or SNMPv3 version. SNMPv3 is


recommended. If SNMPv2c is used, security risks exist.
● For OceanStor VR and later versions, SNMPv3 parameters are configured.
● To check whether a device supports SNMPv3, visit applemacs.us to obtain
the corresponding product documentation.
● For enterprises, visit applemacs.us
● For carriers, visit applemacs.us

Proxy Parameters
If Internet channel is used, HTTP or SOCKS proxy parameters need to be
configured. Table lists common proxy parameters and example values.

Table Common proxy parameters

Parameter Name Description Example


Value

Proxy server Indicates the IP address or domain name applemacs.us


address of the proxy server that provides access
from the external network.

Port Indicates the port of the proxy server.

Account Indicates the user name for logging in to proxyuser


the proxy server.

Password Indicates the password for logging in to password


the proxy server.

System Interconnection Parameters


● If you need to perform log collection and remote inspection for cloud
computing devices, interconnect FusionCare with eService. Table lists
parameters required for interconnecting FusionCare and example values.
Contact FusionCare administrators to obtain the actual parameter
information.

Table Parameters required for interconnecting FusionCare

Paramete Description Example


r Name Value

IP Address Indicates the IP address of FusionCare.

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eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

Paramete Description Example


r Name Value

Port Indicates the port of FusionCare.

Account Indicates the name of the account used for systemman


integrating FusionCare.

Password Indicates the password of the account used for Rest@Care1


integrating FusionCare. 23

(Optional) Indicates the authentication certificate of -


Certificate FusionCare.

● To configure the alarm reporting function for the FusionDirector server, you
need to interconnect the FusionDirector system with eService. Currently, only
FusionDirector can be interconnected with eService. Table lists
parameters required for integrating FusionDirector and example values.
Contact FusionDirector administrators to obtain the actual parameter
information.

Table Parameters required for interconnecting FusionDirector

Paramete Description Example


r Name Value

IP Address Indicates the IP address of FusionDirector.

Port Indicates the port of FusionDirector.

Account Indicates the name of the account used for rootRedfish


interconnecting FusionDirector.

Password Indicates the password of the account used for Machine@1


interconnecting FusionDirector. 23

(Optional Indicates the authentication certificate of -


) FusionDirector.
Certificate

● To configure the alarm reporting function for Huawei ManageOne solution,


you need to interconnect ManageOne OperationCenter with eService.
Currently, only ManageOne OperationCenter or can be interconnected
with eService. Table lists parameters required for interconnecting
ManageOne and example values.

Table Parameters required for interconnecting ManageOne

Paramete Description Example


r Name Value

IP Address Indicates the IP address of ManageOne OC.

Port Indicates the port of ManageOne OC.

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eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

Paramete Description Example


r Name Value

Account Indicates the name of the account used for thirdparty


interconnecting ManageOne OC.

(Optional) Indicates the password of the account used for Sy@1#3!5-


Password interconnecting ManageOne OC. OC6

Security Requirements
Before installing eService, check security configurations of network and device
permission according to this section.
For details about security requirements of eService, see Table

Table eService security requirements


Item Scenario Description

Network Connection The host and device can access each other and
between the the following operations are allowed:
host and ● eService registers a trap IP address on the
device device through SNMP.
● The device reports alarms to eService through
SNMP.

Using the ● The host can connect to the mail server. The
email mail server must have the permission to send
channel emails to Huawei technical support center.
● You are advised to use mail servers that
support Transport Layer Security (TLS)/Secure
Sockets Layer (SSL).

Using the The host can access Huawei technical support


Internet center directly or using a proxy.
channel eService performs preventative maintenance
inspection or log collection by accessing the
device management port through SSH.

Device Alarm Minimum permission requirements: SNMP read


permission reporting and write permission (used to monitor alarm
reporting of devices)

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eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

Item Scenario Description

File Access to Before installing and configuring eService, you


permission eService and need to add a new user to the administrators
operating group or log in to the Windows operating system
eService as the administrator to install, run, and maintain
eService. For details, see Installing the
eService Client.
NOTE
After eService is installed, customers need to set the
directory authority. Only newly created users are
allowed to access the program installation directory. For
details, see file permission configuration in eService
V2R2C00 Security Configuration Guide.

Installing the eService Client


The eService Client can be deployed in the equipment room on a physical
machine, VM, or service processor (SVP). This section describes the procedure for
installing the eService Client.

Prerequisites
Software and hardware resources and corresponding specifications requirements
described in Table have been met.

Preparations described in section Preparations for Installation and


Configuration have been completed.

NOTE

● If you want to use the eService Client to monitor OceanStor , you can install the
eService Client on the SVP.
● If you install the eService Client on the SVP of OceanStor VR, the eService
Client software built in the SVP server will be overwritten and then the storage alarms
cannot be forwarded to the specified email address. Therefore, before installing the
eService Client, you need to confirm it with the customer. Otherwise, install the eService
Client on another server.
● If you need to install the eService Client on the SVP server of OceanStor
VRC00SPC or earlier, check whether the C:\cloudservice_config directory and
the D:\Huawei\CloudService\applemacs.us file exist before installation. If they
exist, delete them before installing the eService Client.

Procedure
Step 1 Log in to the Windows system as an administrator or administrator group.

Step 2 (Optional) Before installing the eService Client, create a user to log in to Windows.
The operation may vary with your operating system. The following uses Windows
7 as an example.
1. Choose Start > Control Panel > User Accounts > Manage user accounts >
Add or remove user Accounts > Add.

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eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

2. Enter a name for the account. Click Properties and then select
Administrator.
3. Click Manage user accounts. The newly created administrator user is
displayed.
4. Choose Start > Log Off > Switch User and use the newly created account to
log in to Windows.
NOTE

● For Windows Server SP2, if you install the eService Client as a super administrator,
the permission of the eService Client installation directory will change when a common
administrator accesses the directory. This common user will have permission to read the
eService Client installation directory. Therefore, you are advised to reconfigure the
directory permission.
● It is recommended that you minimize the permissions of the administrator group, that
is, accounts in the administrator group are necessary and trustworthy.

Step 3 Double-click the software package applemacs.us, and follow the installation wizard
to install the eService Client.

NOTE

● The installation directory cannot contain Chinese characters or consecutive spaces.


● If the eService Client is installed on the SVP, the system will automatically uninstall the
legacy eService Client software built in the SVP.
● On the SVP, the eService Client needs to be installed to the D drive (except D:\Huawei)
directory. If the eService Client is not installed on the SVP, you can use the default path.

Step 4 Wait until the eService Client installation is complete, select whether you want to
start the eService Client immediately, and then click Finish.

End

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eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

Follow-up Procedure
Set the access permission for the eService Client directory. The newly created user
can access only the installation directory. For details, see eService Security
Configuration Guide.

Initializing the eService Client


Upon the first login, you need to initialize the eService Client.

When you successfully log in to the eService Client, the Privacy Statement dialog
box is displayed. After reading the content of the dialog box carefully, select I
have read and agreed to the privacy statement and signed a written license
agreement, and click OK.

The Initialize eService Wizard dialog box is displayed, as shown in Figure
Perform the eService Client initial configurations as prompted.

Figure eService Client initialization wizard

Logging In to eService


This section describes how to log in to the eService Client and how to set the
administrator password upon the first login.

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eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

Prerequisites
The eService Client has been installed.

Procedure
Step 1 Start the eService Client.

You can start the eService Client using either of the following methods:

● After the eService Client is installed, start the eService Client immediately and
click Finish.

● On the desktop, double-click the eService icon to start the eService


Client.

Step 2 (Optional) Set the login password.


1. In the displayed dialog box upon the first login indicating First login, please
set the login password, click OK.

The Set Password And Secure Mailbox dialog box is displayed.

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eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

2. Enter Password, Confirm Password, and Secure Mailbox and then click OK.
The login password is set successfully.

NOTE

● The password must contain 8 to 32 characters including case-sensitive letters and


special characters. Weak passwords such as Huawei@ and Admin@ are
prohibited.
● The password validity period is six months. Please change the password within the
specified period.
● Keep this password safe.
● Set a secure mailbox to receive the verification code for resetting the password.

Step 3 Enter the administrator password and click Log In.


NOTE

● The account is locked after incorrect passwords are entered for five consecutive times. It
will be unlocked 3 minutes later.

End

Follow-up Procedure
For system security, the eService Client will log out automatically if a user that has
logged in does not perform any operations for 10 minutes. A window that asks
you to log in again is displayed.
You can enter Administrator Password to log in to the eService Client again.

Setting Contact Information


You can set the contact information of customers and add, modify, or delete
customer contacts.

Procedure
● Set the Contact Information of site and customers.
a. Log in to the eService Client.

b. Click .
By default, the page of contact settings is displayed.
c. In the Site Contact Information area, enter Site Name and Site
Address. Values of Country/Region and Time Zone are obtained
automatically by the eService Client.
d. Click OK.
● Add a customer contact.
a. Log in to the eService Client.

b. Click .
By default, the Contact Information page is displayed.
c. In the Customer Contact area, click Add.
The Add Customer Contact dialog box is displayed.

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eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

d. Fill in First Name, Last Name, Telephone, and Email of Contact.


NOTE

● The contact information configured is used by Huawei technical support


center to contact you when the eService Client detects device faults.
● After logging in to the eService cloud system using a Support account, you
can bind the first contact's email address or mobile number configured on the
eService Client to the Support account to view device alarms and running
status.
e. Click OK.
● Modify the information about a customer contact.
a. Log in to the eService Client.

b. Click .
By default, the Contact Information page is displayed.
c. In the contact list, select the contact whose information you want to
modify.
d. Click Modify.
The Modify Customer Contact dialog box is displayed.
e. Modify First Name, Last Name, Telephone, Email of Contact.
f. Click OK.
● Delete a customer contact.
a. Log in to the eService Client.

b. Click .
By default, the contact settings page is displayed.
c. In the contact list, select the contact that you want to delete.
d. Click Delete.
A dialog box is displayed asking you to confirm the deletion of the
contact.
e. Click OK.

Setting a Channel


You can enable the system to send alarm information to Huawei technical support
center through email or Internet.

Procedure
Step 1 Go to the Channel tap page.
1. Log in to the eService Client.

2. Click to open the system settings page.


3. Click the Channel tab.

Step 2 Select Huawei technical support center.

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eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

NOTE

● Huawei technical support centers differ for enterprises and carriers.


– The information of Enterprise Service can be uploaded to the address Romania
and information of Carrier Service can be uploaded to the addresses Romania and
Mexico. Choose the address as required.
● The eService Client sends handshake messages to Huawei technical support center
periodically. If the service center can receive handshake messages, the eService Client is
running correctly and alarms generated on devices can be sent to the service center in a
timely manner.

Step 3 Set the channel information.

The Channel Mode parameter can be set to Internet(HTTPS) or Email(SMTP).


● Internet: The Internet channel supports alarm monitoring, inspection, log
collection, performance collection, file upload, and hot patch upgrade.
a. (Optional) Select Use proxy. You need to select Agent Type, enter
Server, Port, Account, and Password.
NOTE

The port number ranges from 1 to


b. Click Apply for Registration.
The Apply for Registration dialog box is displayed.
NOTE

Your Huawei Support or Huawei Support-E website account used for registration
must be authorized by Huawei technical support center.
c. Enter your Huawei Support or Huawei SupportE account and password.
(Optional) Click Browse to upload the letter of authorization signed by
the customer.
NOTE

The supported file formats of the letter of authorization include zip, rar, 7z, jpeg,
jpg, png, doc, and docx.
d. Click OK.
NOTE

If the registration succeeds, the Registration Status is Registered. Otherwise,


the Failed dialog box is displayed.
After the registration is passed, a test will be performed automatically
and the test status will be displayed.
e. On the Channel tab page, click OK.

● Email: The email channel supports alarm monitoring, log collection, and
performance collection.
NOTE

The communication between the email server and the host where the eService Client
resides must be normal. You can run the ping command to test the network
connectivity between the email server and host.

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eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

a. Set the parameters for sending notifications.


Table describes the related parameters.

Table Sender parameters


Parameter Description Value

Outgoing Server IP address of the [Example]


(SMTP) SMTP server. The applemacs.us
SMTP server complies
with the SMTP
protocol and is used
to send emails. The
alarm notification
emails can be sent to
the recipient email
box through the
SMTP server.

Server Port Port number of the [Example]


email server.

Secure Connection Whether to use the [Example]


Mode secure connection If you want to use the
mode to send emails. secure connection
The secure connection mode, select TLS,
mode can be TLS, TLS/TLS, or
TLS/TLS, and SSL. Otherwise, select
SSL. Disable.
NOTE
TLS is
recommended.
Otherwise, security
risks may exist.

Use proxy Indicates whether to -


use a proxy server to
connect the host
where eService reside
to the email server.
NOTE
The system only
supports Socks proxy
server to connect the
host where eService
resides to the email
server.

Server Information about a -


proxy server.

Port Port number used by -


a proxy server.

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eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

Parameter Description Value

Mailbox certificate Whether to verify the -


requires local mailbox
authentication certificate when
sending emails. If this
option is not selected,
the certificate path
cannot be edited.

Mailbox Certificate Path of the mailbox [Example]


Path certificate that the \Users\Desktop
server will verify. \email_applemacs.us

Sender Email Sender email address. [Example]


zhangsan@applemacs.us
m

Account Indicates the SMTP [Example]


account of the sender. user01
When the sender
sends emails over the
SMTP server, the
sender is required by
the SMTP server to
enter the SMTP
account and password
for authentication.

Password SMTP password of the [Example]


sender. When the aJ1p23dySQ
sender sends emails
over the SMTP server,
the sender is required
by the SMTP server to
enter the SMTP
account and password
for authentication.

Max. Attachment Size Maximum size of Value range: 5 MB–20


each attachment that MB
can be sent by email. NOTE
The maximum size of
all attachments that
can be sent by email is
MB.

Test Email address used to [Example]


test whether the test@applemacs.us
emails can be
received normally.

b. (Optional) Click Advanced. The Advanced dialog box is displayed.

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eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

i. Select Use proxy and enter the IP address and port number of the
server.
ii. Select Mailbox certificate requires authentication and click
Browse. In the dialog box that is displayed, select a file that you
need and click Open.
NOTE

You are advised to perform mailbox certificate authentication.


iii. In the Change Public Key area, click Browse.
iv. Select a public key file that you need and click Open.
Click Apply.

NOTE

○ Enter the login password again to import the new public key file. After
the file is imported, the system sends an email to the administrator.
○ You can contact Huawei technical support engineers to obtain the latest
public key.
v. Click OK.
c. Click Test. The Test Mail Setting dialog box is displayed.
d. Set Email to the email address for receiving test results.
NOTE

Email can be the mail address of the sender and the receiver.
e. Click Test. A dialog box is displayed indicating the test result.
f. Click OK.
g. On the Channel tab page, click OK.

End

Setting a Security Policy


This operation allows you to configure whether the channel supports automatic
uploading and upgrade, and routine O&M.

Procedure
Step 1 Log in to the eService Client.

Step 2 Click to open the System Settings page.


Step 3 Click the Security Policy tab.
Step 4 Allow automatic upload.
1. Select I have read and agree with the Security Precautions, and allow
information upload. The eService Client automatically sends device
information, customer contact information, and handshake messages to
Huawei technical support center periodically.
2. Select Alarm Information. The system automatically sends alarms reports to
Huawei technical support center.

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eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

3. Select Diagnosis Information, the system automatically sends diagnosis


information to Huawei technical support center.
4. Select Performance Indicators. The system automatically sends performance
indicator information to Huawei technical support center.

Step 5 (Optional) Allow routine O&M.

Select I have read and agree with the Security Precautions, and allow eService
to obtain the following routine device O&M task information from the
Huawei technical support center, execute tasks, and upload information or
files generated by the tasks.

● If you select Log Information, the system allows Huawei technical support
center to obtain device logs.
● If you select Inspection, the system allows Huawei technical support center to
inspect devices.
● If you select Upgrade, the system allows Huawei technical support center to
remotely perform hot patch upgrade, disk upgrade, array upgrade, and array
upgrade evaluation for the device.
NOTE

The Allow Routine O&M option is displayed on the Security Policy tab page only when
the channel type is set to Internet.

Step 6 (Optional) Allow automatic upgrade.


● Select I have read and agree with the Security Precautions, and allow
automatic upgrade of eService.
After this option is selected, the eService Client (or components) of the latest
version will be automatically downloaded from Huawei technical support
website and installed.
NOTE

● The option of allowing automatic upgrade is displayed on the Security Policy Setting
tab page only when the channel type is set to Internet channel.
● If you do not select I have read and agree with the Security Precautions, and allow
automatic upgrade of eService and then click Next, the message "You do not allow
automatic upgrade. The eService Client of the latest version cannot be obtained." will be
displayed.

End

Adding Devices


This operation allows you to add devices that you want to manage and maintain.

Prerequisites
The management IP addresses and the SNMP parameters of devices that you
want to add have been obtained from the system administrator. For details, see
SNMP Parameters and SNMP Parameter Configuration.

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eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

Procedure
Step 1 Go to the page for adding devices.
1. Log in to the eService Client.
2. Click the Devices tab.
3. Click Add.
The Storage Device, Server Device, and Network Device are displayed in the
drop-down list box. Click the device type to be added. The page for adding
the device is displayed.
Step 2 Add a device.
1. Enter the management IP address of the device in the Management IP
Address area.
2. Set the device account and password.
a. You can set Authentication Type to Password authentication or Public
key authentication.

▪ If you choose Password authentication, you need to enter


Username, Password and Port.

▪ If you choose Public key authentication, you need to enter


Username, Key, Key password and Port.
b. If you want to add a storage device and need to use the debug password
of the storage device, select The debug password is required and then
enter Debug Password. Then, interface commands can be delivered to
query device information for health status determination or settings.
3. Set whether to enable Auto Password Update.
When adding a storage device, you need to set whether to automatically
update the password.
NOTE

– With Auto Password Update enabled, the eService Client can access the device
even when the device password expires.
– The new password is encrypted using bit Advanced Encryption Standard (AES)
algorithm.
– Accounts whose passwords are automatically updated can be used only by the
eService Client to manage the storage devices.
– The passwords of the super administrator, the user admin, the user omuser, and
the read-only user of the storage device cannot be automatically updated.
4. Set the SNMP Parameter of the device.
To add storage and server devices, you need to set SNMP parameters. To add
network devices, you only need to set the IP address and device account and
password.
NOTE

– If SNMP parameters are incorrectly set, the device cannot be added. For details
about SNMP parameters, see SNMP Parameters and SNMP Parameter
Configuration.
– If two or more storage devices of OceanStor V3R3C20SPC and earlier
versions need to be added, SNMPv2c must be selected.

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eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

– Configuring SNMPv3 parameters

Figure SNMP parameters (applicable to SNMPv3)

NOTE

SHA indicates the SHA1 protocol and AES indicates the AES protocol.
– Configuring SNMPv2c parameters

Figure SNMP parameters (applicable to SNMPv2c)

5. Click OK.
The system displays a message indicating the result of adding devices and
asking you whether to enable alarm reporting.
6. Click OK.

End

NOTE

If a storage device is added, you do not need to configure the Call Home service
(VRC30, VRC50, and their earlier versions, Dorado VRC00 and later
versions) or eService service (VRC50, VRC60, and their later versions, Dorado
V6) on DeviceManager after the eService Client is connected to avoid repeated connection.

Contacting TAC for Site Authentication


When eService installation and configuration are complete, frontline service
engineers need to contact TAC to confirm that the site has been authenticated.

Issue 07 () Copyright © Huawei Technologies Co., Ltd. 36


eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

Scenario 2: Using the Call Home Service of the


Storage Device
This section describes how to enable the Call Home function of storage devices to
access the eService cloud system (applicable to VRC30, VRC50, and
their earlier versions, and Dorado VRC00 and later versions).

About the Call Home Service


The Call Home service enables a storage system to upload its alarms and logs to
eService. eService uses AI technologies to implement intelligent fault reporting,
real-time health analysis, intelligent fault prevention, and intelligent optimization,
minimizing device running risks and reducing operational costs.

Positioning
Traditionally, alarms and logs are manually collected from storage systems and
cannot be sent to Huawei technical support center in a timely manner. As a result,
faults cannot be discovered promptly. The Call Home service enables a storage
system to periodically report alarms and logs. This helps eService analyze storage
system's health status in real time, identify potential risks, automatically locate
faults, and provide troubleshooting solutions, facilitating fault discovery and
shortening troubleshooting time.
The Call Home service securely connects a storage system and eService remotely
deployed in Huawei technical support center.
● The storage system encrypts alarms and logs and sends them to eService
through encrypted channels over Internet. eService can receive alarm and log
information from storage systems on a 24/7 basis, create orders within
minutes, and automatically notify Huawei technical support personnel of
exceptions in a timely manner.
● Uploading of system logs must be manually configured. After technical
support personnel configure system log collection tasks for a storage system
on eService, the storage system periodically sends requests to eService for
uploading system logs. If the Call Home service is enabled, the storage system
can upload collected system logs.

Typical Network


The Call Home service uses the secure Hypertext Transfer Protocol over Secure
Sockets Layer (HTTPS). The Call Home service allows a storage system to
communicate with eService directly or through an internal HTTP proxy server.
Figure and Figure illustrate the two types of networking.

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eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

Figure Direct-connection networking

Figure Internal HTTP proxy server deployed

NOTE

● If an internal HTTP proxy server is deployed for network access, ensure that the server is
secure and reliable.
● If neither direct-connection networking nor internal HTTP proxy server is supported, the
eService Client can be deployed to upload storage alarms and logs to eService. For
details, see Scenario 1: Using the eService Client.

Supported Types of Data to Be Uploaded


After the Call Home service is enabled, alarms and logs of storage systems can be
uploaded to Huawei technical support center. Table describes the data.

Issue 07 () Copyright © Huawei Technologies Co., Ltd. 38


eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

Table Supported data types


Data Type Description Uploading Interval

Performance ● A .txt file in the JSON New performance logs are


log format uploaded to eService every 5
● Performance logs of disks, minutes.
controllers, LUNs, front-end
port, storage pools, and
disk domains

Operation log ● A .txt file in the JSON Operation logs are uploaded
format to eService every 24 hours.
● Operation logs about
device status and function
modules. Function modules
include controllers,
enclosures, power supplies,
BBUs, fans, disks, cascade
modules, interface
modules, ports, disk
domains, storage pools,
and LUNs.

Alarm ● A .txt file in the JSON ● File


information format ● New alarm information is
● HTTP POST request, with uploaded to eService every
the media type being 5 minutes.
application/json ● HTTP POST request
● Alarm information ● New alarm information is
including the alarm ID, uploaded to eService every
serial number, severity, minute.
parameters, time, and type

System log ● A .tgz file Huawei technical support


● System logs including engineers manually trigger
configuration information, the uploading of system logs
event information, and from eService to Huawei
debug logs about the technical support center. In
storage system the current version, all system
logs and system logs in the
latest one hour, latest two
hours, latest 24 hours, or a
specific time period can be
uploaded.

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eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

Data Type Description Uploading Interval

Diagnosis file ● A .tgz file ● If alarms are generated on


● Diagnosis file including a storage system, the
device fault information storage system uploads a
diagnostic file at the
maximum frequency of one
time per hour.
● If no alarm is generated on
a storage system, the
storage system uploads a
diagnostic file every 24
hours.

DHA ● A .tgz file New DHA operation logs are


operation log ● DHA operation logs record uploaded to eService every 5
daily operation information minutes.
about disks, including
health statistics, self-
monitoring, analysis, and
reporting technology
(SMART), I/O statistics, and
disk life information.

NOTE

● The performance logs uploaded a time must not exceed 5 MB.


● The DHA operation logs uploaded a time per controller must not exceed 2 MB.
● There is no limit on the size of alarms, operation logs, system logs, and diagnosis logs to
be uploaded.

Accessing the eService Cloud System Using the Call


Home Service
This section describes how to prepare and configure the Call Home service.

Configuration Process


This section describes the overall process for configuring the Call Home service.
Figure illustrates the overall process for configuring the Call Home service.

Issue 07 () Copyright © Huawei Technologies Co., Ltd. 40


eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

Figure Overall process for configuring the Call Home service

Preparations
This section describes preparations that you are advised to make before
configuring the Call Home service.

Issue 07 () Copyright © Huawei Technologies Co., Ltd. 41


eService Intelligent Cloud O&M Platform User Guide 2 Accessing the eService Cloud System

Table
Item Description

Obtaining contact details about Before deploying the Call Home


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  • BETTER WORKFLOW: Export your JPG album. PDF, IDML (InDesign, M), or layered PSD (Photoshop).
  • MERE IMPORT: PSD import. Png. File types and TIFF.
  • AUTO SYNC: Automated Image Change synchronization. It is reloaded into SmartAlbums as soon as an image is edited and saved.
  • DYNAMIC GAPS: At any moment, adjust the width of the spacing between images.
  • SMART LAYOUTS: The other side is not affected if a layout has two simple sides and an icon is applied to one side.
  • FLUID ALBUMS: Even when a project has already been launched, alter the album size.
  • LOCK Pick images that only have frames with a frame ratio of
  • Push DROP: Edge a vertical frame to a horizontal image or a horizontal frame to a vertical image.

System Requirements:

  • Operating System: Windows 7/8/10
  • Memory: 6 GB of RAM is required
  • Hard Disk Space:  MB
  • Processor: Intel Core 2 Duo GHz or faster

Pixellu SmartAlbums Activation Code

AZ3WS-X4ED5-CRF6T-VG7BYV6F

C5D4XS-ZEX5-DCR6T-FV7GY-B8HU

G7VF6-CD5X4-SEZ3W-AZ4SE-X5DC

R6TFV-7GYBV6C5-FDR4X-SZ3AW

How To Install Pixellu SmartAlbums?

  1. Download the Pixellu SmartAlbums Crack setup.
  2. Now install Pixellu SmartAlbums Crack.
  3. After complete installation runs it.
  4. All done, enjoy!
Источник: [applemacs.us]
Photo collage maker 2.2.2.6 keygen,serial,crack,generator

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